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EDU Client Success Adoption Specialist
Flywire
Customer Service
Mexico City, Mexico · Monterrey, Nuevo Leon, Mexico
Posted on Nov 1, 2024
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.
Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!
With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
Flywire is looking for a motivated and hardworking Client Success Professional to help with the delivery and execution of our solution to partner institutions. This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.
Key Responsibilities:
A Client Success Adoption (CSA) Specialist works closely with AMs throughout a client’s lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives.
Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire’s utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Manager’s plan.
CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the CSA Specialist will support the Account Manager by:
- Being subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts
- Creating & maintaining materials to engage with clients and help realise new revenue opportunities
- Supporting Sales & Account Management to close new product opportunities which further unlock an account’s potential
Additional duties of a CSA Specialist include:
- Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone
- Accelerating product adoption through impactful onboardings
- Contributing to the creation of value-add client training content
- Ensuring client users are knowledgeable & confident when using Flywire products
- Contributing to the development and creation of payer facing resources
- Working with clients to ensure their payer-facing content & payer journey are optimised
- Supporting the development and delivery of lead generating webinars
- Be an active contributor to the development of the team, providing ‘on the ground’ insight
- Supporting the onboarding of new team members
Qualifications
Here’s What We’re Looking For:
- Bachelor’s Degree in Business, Communications, or Marketing
- 2+ years of experience in client or customer success and/or support
- CEFR minimum level of C1 in English & Spanish
- Excellent written and verbal communication skills
- Be an engaging, personable & confident presenter
- Strong attention to detail, time management and organisational skills
- Excellent interpersonal, analytical and planning skills
- Problem solving and project management skills
- The ability to work alone as well as part of a team
- Be accountable, proactive & persistent. Always
- Experience in sales/account management in Higher Education Industry is helpful
- Salesforce experience is a plus
Additional Information
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.