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Technical Implementation Manager I
Flywire
IT
Singapore
Posted on Dec 17, 2024
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.
Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!
With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity
Flywire is seeking a driven and motivated Technical Implementation Manager I to deliver value to our clients and partners through solutions integration and implementation. This role supports our Sales and Relationship Management teams to ensure seamless onboarding and client satisfaction. The ideal candidate will bring strong client management, project management, and technical consultation skills to a fast-paced, dynamic team.
Support client acquisition efforts by delivering pre-sales presentations and documentation.
Present and clearly articulate product functionality, features, and standardized solutions.
Participate in discovery sessions to understand clients’ existing processes, pain points, and business objectives, and collaboratively define the best implementation approach.
Serve as a technical subject matter expert, presenting integration options to clients and integration partners.
Configure and test Flywire portals to meet client needs.
Provide day-to-day support for partners or clients with ongoing integration requirements.
Communicate progress and set clear expectations with internal and external stakeholders.
Manage integration projects from pre-sales through go-live, including hands-on configuration and testing of Flywire solutions.
Ensure all projects are delivered on time and within scope.
Collaborate with internal Product and Development teams to define enhancements to existing Flywire solutions.
Qualifications
Here’s What We’re Looking For:
Bachelor’s degree in a relevant field.
Exceptional written and verbal communication skills, with the ability to explain complex technical concepts clearly.
Strong presentation skills to effectively articulate ideas, concepts, and solutions.
Fluency in English is required to support clients in the APAC region; proficiency in Mandarin or Malaysian is a plus.
2–4 years of experience in implementation roles; consulting experience is a plus.
Willingness to travel occasionally for business.
Project management experience or certification (e.g. PMP) is a plus.
Experience in one or more of the following industries: Payments, Education, or Financial Services.
Excellent analytical, problem-solving, and troubleshooting skills.
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Proficiency in one or more of the following areas is highly desirable:
Systems integration
Programming and web development
Cloud computing
Quality assurance and testing
Database management
Networking and infrastructure
Business process modeling
Project management
Technical support
Additional Information
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.