Project Manager



Edinburgh, UK
Posted on Friday, July 5, 2024

The Program Manager will plan, execute, and effect the successful sign-off of InterSystems Corporation (TrakCare and HealthShare) projects within UK&I according to strict deadlines, within scope and within budget. Accountable for project success and the day-to-day management of project execution, which includes acquiring resources and coordinating the efforts of team members in order to deliver projects according to agreed contracts, plans and project milestones. You will define the project’s objectives and oversee quality control throughout its life cycle adhering to the controls within the InterSystems ARIES Customer Engagement Methodology and InterSystems Implementation Processes. Responsible for monitoring and supporting InterSystems, our customers, any third-party contractual obligations and escalation of any agreed project variances. The Program Manager must be available to visit customer sites and may be assigned projects that require regular travel and the possibility of spending up to 5 nights away from home each week.

Key Responsibilities:


  • Represent the needs of the Implementation Team during the pre-sales and contract management stages and prepare necessary Discovery Project Management collateral
  • Visit customer sites with the Sales team to undertake Discovery through site surveys and customer meetings
  • Assess the proposed customer’s capability and project team to establish their capability to execute the proposed project and work with the proposed customer to address any gaps or weaknesses to ensure (as far as possible) that the customer will be able to fulfil its obligations under the proposed contract in a timely and effective manner
  • Prepare proposed InterSystems team in terms of introductory sessions and familiarisation with customer and project
  • Contribute to Discovery processes and documentation; reviewing proposal and tender documentation prior to release to the customer, providing a draft implementation plan at an appropriate level of detail to be incorporated into the contract
  • Provide an assessment of all proposed third-party device and system integration requirements
  • Define the project scope, goals and deliverables in collaboration with senior management and stakeholders
  • Prepare the Launch project activities with the customer


  • Manage allocated InterSystems project team members and influence them to take positive action and accept accountability.
  • Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document (PID) and Contract adherence.
    • Produce the detailed Project Implementation Plan
    • Produce and manage the Detailed Project Implementation Plan in collaboration with customers
    • Produce the resource plan and ensure that this is kept up to date throughout the lifecycle of a project
    • Produce the Requirements Traceability Matrix and ensure all in-scope contracted requirements have been successfully delivered and signed off for Go Live.
    • Produce and maintain the Risk Register
    • Produce Quality, Communications and Business Continuity plans as required
    • Ensure that InterSystems project costs are set up and maintained using agreed InterSystems systems throughout the lifetime of the project
    • Escalate any risks or issues to InterSystems Head of Projects through agreed reviews and reports
  • Produce regular status reports and attend Project Boards throughout the lifecycle of the project through to Sustain stage
  • Produce an agree End Stage report with customer Project Manager for Board signoff.


  • Produce Change Control Notes (CCNs), as changes are proposed to manage and control all proposed changes to the project scope
  • Manage key project risks, issues, assumptions and dependencies and take appropriate early action to mitigate
  • Close tracking of any project delays with the customer Project Manager, take remedial action to address potential project delays, communicating these potential delays and the respective remedial action to the governance body as required
  • Ensure solution setup and validation activities
  • Organise Readiness Assessment meetings with internal InterSystems PMO or equivalent and share outcomes with customer Project Manager and the governance body
  • Prepare and agree with customer Project Manager End Stage report for Board approval team.


  • Ensure customer level of process definition and testing is sufficient for a successful and clinically safe Go-Live
  • Ensure that the customer staff trained by InterSystems have all been trained to a satisfactory level
  • Ensure that the customer staff have all been trained by the customer and that the customer warrants that such staff have been trained to a satisfactory level
  • Complete internal Handover to Support document to ensure Service Management are ready to assume responsibility before Go-Live
  • Introduction of the appropriate InterSystems support staff to customer
  • Organise Go-Live readiness assessment with InterSystems PMO or equivalent and share outcomes and actions with customer Project Manager and the governance body
  • Prepare appropriate Milestone Certificates relating to Go-Live and agreement with customer
  • Lead InterSystems activities during the cutover period in association with the customer


  • Produce the Project Closure Report including Lessons Learned
  • Be part of the wider InterSystems Project Management team in terms of identification and implementation of Business Improvements
  • Prepare any post Go-Live patch implementation with any agreed work off items with Service Management
  • Produce, agree and execute any Deployment Verification Milestone with customer
  • Agreed handover to InterSystems Service Manager or geographical equivalent role
  • Undertake additional development to enhance the Edition as per identified and approved requirements
  • Provide development assistance in the adoption of new modules into a live customer environment

Skills and Experience:

  • Project Management experience delivering multi-stranded integrated Healthcare solutions in a customer facing role within healthcare organisations which may be government/public and/or private sector businesses
  • Experience of full project lifecycle through initiation, execution, Go-Live and closure
  • Direct healthcare knowledge or 3+ years’ experience with a Health Information System (HIS) highly preferred
  • Experience managing resources, time tracking, budgets and forecasting
  • Experience leading a diverse / multi-disciplined team
  • Experience communicating across all levels of an organization
  • Experience in managing contracts including third-party contracts
  • Experience in managing large, fixed price engagements in government, public and/or private sector businesses
  • Exposure to software development processes and enterprise-level technical architectures would be an advantage

Education & Training:

  • University degree or 10+ years’ experience managing large, complex projects preferably in healthcare IT
  • Technical knowledge in software and implementation processes
  • Project Management qualification such as Prince2, PMP or PMI would be beneficial
  • Senior level management training would be desirable

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit