Site Reliability Engineering Manager - Web Infrastructure and Gateway



Software Engineering, Other Engineering
Boston, MA, USA
Posted on Friday, April 12, 2024

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny.

Site Reliability Engineering (SRE) is what you get when you treat system operations as a software engineering problem. The mission of the Site Reliability Engineering group is to provide services, tooling, and guidance to Klaviyo's product engineers to make them more productive and ensure their services are sufficiently reliable, scalable, and secure.

We are seeking an Engineering Manager to join our SRE team to drive the evolution of our web infrastructure and gateway. We are in the early stages of building a modern edge services platform to support our product engineering teams. This is an exciting opportunity to join a new team and have a big impact on the future of how Klaviyo makes new services available.

Our Mission

API Gateway Deployment: Develop and operate an extensible API gateway platform. Create positive developer experience by introducing new features to the API Gateway Platform while maintaining or enhancing system reliability. Unlock domain decomposition for user facing web services at Klaviyo.

Maintaining System Stability: Ensure the current systems remain stable through proactive monitoring and optimization.

Customer Engagement and Feedback: Gather and act on customer feedback to prioritize feature development and roadmap decisions.

How You'll Make a Difference

  • Manage 3-5 Site Reliability Engineers remotely or in Klaviyo's Boston office.
  • Help individuals on your team develop and execute SMART goals and personal development plans that align with Klaviyo's goals and objectives, and understand how their work fits into the bigger picture.
  • Interview, hire, and level up the Web Infrastructure and Gateway engineering team.
  • Work with the team on project planning and defining milestones, identifying dependencies, and meeting business goals.
  • Participate in deep system design and implementation discussions within your team and across partner teams to ensure that we're building the right systems and keeping quality high.
  • Level up the team through hands-on coaching and individual contribution. This includes pairing with direct reports to design, write, and deliver software to improve the scalability, reliability, and security of Klaviyo's systems.
  • Iterate and improve upon engineering-wide processes like recruiting, onboarding, performance management, communication, and Agile software development.

Who You Are

  • Successfully led and delivered routing and network infrastructure projects spanning multiple quarters and involving input from multiple external stakeholders.
  • Experience coaching and growing Site Reliability Engineers.
  • Experience developing and rolling out engineering-wide processes.
  • Hands on coding experience. This role will require about 30-50% coding.
  • Focused on providing a positive user experience.
  • Technical experience in
    • Edge routing
    • Api gateway systems
    • Networking
    • High scale, high availability, high performance HTTP traffic
    • Observability

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:
$192,000$288,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (, instant messaging platforms, or unsolicited calls.

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