Senior Enablement Program Manager - Operational Effectiveness

Klaviyo

Klaviyo

Operations
Boston, MA, USA
Posted on Wednesday, July 3, 2024

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo is seeking a dynamic and experienced Senior Enablement Program Manager to drive the success of our global Go-To-Market (GTM) teams. This pivotal role will enhance the efficiency and effectiveness of our GTM operations through innovative systems, tools, and processes. As a senior individual contributor, you will design, implement, and measure impactful enablement programs that empower our teams to achieve outstanding results.

You will collaborate closely with members of the GTM team, including Sales, Partnerships and Customer Success roles, as well as members of the revenue operations, enablement, marketing, and product as needed. You’ll be part of the GTM Enablement Team, reporting directly to the Senior Manager of Global Programs.

How You'll Make a Difference:

  • Develop and Execute Enablement Strategy: Create and implement a comprehensive enablement strategy, delivering training programs and ongoing support to maximize the adoption and effectiveness of GTM systems and tools.
  • Support Major GTM Operational Shifts: Build enablement strategies for significant GTM operational changes, such as territory adjustments and sales process updates.
  • Optimize Enablement Operations: Build data dashboards to measure enablement impact in key programs (onboarding, continued learning, etc.) and build processes and frameworks to optimize enablement’s impact.
  • Frameworks and Playbooks: Develop and maintain best practice frameworks and playbooks for operational processes and tools.
  • Communications and Change Management: Build and execute effective communication strategies and change management tactics.
  • Collaboration with Leadership: Partner with GTM Directors, Managers, and VPs to align enablement initiatives with organizational goals, ensuring consistency globally.
  • Training and Coaching: Lead both in-person and virtual training sessions on various topics, including sales tools (Salesforce, Gong, Apollo.io), operational changes, and sales processes.
  • Certifications: Coordinate and lead certification programs to ensure team proficiency and consistency in operational focus areas.
  • Localized Content Creation: Develop and localize a variety of training materials, including e-learnings, videos, playbooks, and live training decks.
  • Growth Initiatives: Participate in projects related to team growth, such as project management, communications, and team building.

Who You Are:

  • 5+ years building and leading end-to-end enablement programs for global Sales and Customer Success teams.
  • Proven experience managing and fostering collaborative relationships with enablement tool vendors (i.e. Gong, methodology vendors, etc.).
  • Proficient in a variety of enablement and sales tech stack tools such as Salesforce, Gong, Seismic, lead generation tools, contract tools, etc.
  • Strategic and data-driven professional with a proven ability to align enablement initiatives with broader organizational objectives, supported by explicit success metrics. Experienced in establishing key performance indicators (KPIs) to measure the effectiveness of enablement initiatives, as well as building operational processes and measurement dashboards for enablement teams.
  • Strong program management skills with demonstrated experience in driving projects from initial ideation through execution and maintenance phases.
  • Proficient in stakeholder management, demonstrating excellence in fostering transparency and understanding project progress with stakeholders.
  • Demonstrates strong executive presence, exhibiting confidence, professionalism, and effective communication skills when interacting with stakeholders at all levels of the organization.
  • Experience designing and delivering large complex training programs that educate global sales and customer success teams on tooling and/or large operational changes.
  • Ability to design and develop engaging and interactive training and content using a variety of adult learning modalities and methods (such as experiential learning, flipped classroom, knowledge retention best practices, etc.).
  • Consistent record of impacting revenue outcomes through enablement, based on documented success metrics.
  • Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines, manage time effectively, and focus on the highest priorities.
  • Have an enthusiastic “roll up your sleeves” mentality.

Additional Preferred Qualifications

  • Field Experience: Experience in a quota-carrying sales or success role within a SaaS organization.
  • Authoring Tools: Proficient with authoring tools and content management systems (Articulate Rise/Storyline, Captivate, Adobe Premiere Pro, Camtasia, Seismic, Cornerstone).

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:
$96,000$144,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

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