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Manager, Customer Growth - SMB
Klaviyo
Customer Service, Sales & Business Development
Boston, MA, USA
Posted on Nov 8, 2024
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The SMB Customer Growth Sales Manager will be responsible for hiring, training, coaching, and leading a team of ~8 Account Executives. The SMB segment includes Klaviyo’s install base customers who each drive $2.5-30M in annual revenue. The manager will constantly raise the bar of excellence in hiring, development, holding direct reports accountable to KPIs, operating highly effectively cross-functionally, and providing Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field. Each 2024 Quarterly earnings report has highlighted SMB CG work, cross-sell sales growth excellence, and specific customers sold by this organization. This is an opportunity to lead a team that is immediately impacting the growth of Klaviyo as a public company.
This is a hybrid position based in either our Boston or Denver office, with the expectation of 3 days/week in-office. The on-target-earnings include a 60% base salary and 40% uncapped variable, plus restricted stock units and benefits.
How You Will Make a Difference:
- Recruit, interview, hire, train, and retain top talent
- Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
- We invested in Force Management (Command of the Sale/MEDDPIC) and while experience here is a plus, this is also an opportunity to develop yourself and your sales professionals with the most elite level of sales process.
- Manage the accuracy of the forecast and identify lead indicators of success
- Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
- Drive efforts in generating and closing cross sell and upsell opportunities
- Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
- Oversee and inspect the daily workflow of your team in order to promote KPI accountability and identify coaching opportunities
- Identify and address gaps in performance or areas for improvement and build strategic coaching plans
- Lead weekly 1:1s with direct reports and weekly team meetings that motivate and enable the team around key objectives
- Provide constructive and timely performance evaluations
- Share constructive and timely career development discussions
- Handle discipline and termination of employees in accordance with company policy
Who You Are:
- 3+ years of Sales Management experience leading sales teams that require complex and transactional deal cycles
- Proven track record of being a consistent top sales performer with a multi product/platform sales process - experience in the MarTech or Ecommerce space a plus,
- Highly organized, process driven, and cross-functional relationship builder
- Comfortable being uncomfortable in an extremely fast paced, constantly changing growth environment
- Displays ownership of their team/business with an operationally driven management operating cadence
- Passionate about training, coaching, leadership, and development
- Confident and comes to the table with a learning mindset and point of view around sales excellence
- Highest caliber sales professional with experience managing multiple internal and external stakeholders
- Willing to travel 1-3X/qtr for marketing events, leadership offsites, conferences, customer on-sites
- Data-driven, detail oriented, organized, and a self-starter
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$126,000—$126,000 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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