Customer Success Manager



Boston, MA, USA
Posted on Friday, September 15, 2023
The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone, regardless of coding experience.
We recently raised our $40M Series C round of funding, providing us long-term financial stability. While we are growing quickly, we also believe strongly in the value of culture (e.g. 94% of our employees rated mabl favorably in terms of work/life balance!).
To continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our best selves to work.
Why We Need You:
mabl is looking for an experienced Customer Success Manager to focus on our enterprise customers. The ideal candidate will have experience working with large clients and a passion for building relationships that make customers your biggest promoters.

What You'll Do

  • Support customers throughout their journey with mabl to ensure they achieve their goals
  • Onboard new customers to the mabl platform including hands-on training and guidance with best practices
  • Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact
  • Lead Quarterly Business Reviews with commercial clients
  • Identify expansion opportunities and partner closely with the sales team to execute
  • Facilitate customer retention and the execution of the renewals
  • Collaborate with the product team, conducting ongoing product feedback sessions and partnering to translate customer suggestions into product requirements
  • Monitor customer health including metrics and usage trends to proactively engage with customers

About You

  • 2-3 years experience as a Customer Success Manager at a B2B SaaS company
  • Excellent written and verbal communications
  • Comfortable with technology (bonus if you have experience with CSS, HTML)
  • Motivated and strategic in finding expansion opportunities within accounts
  • Strong analytical skills, with a bias for using data to identify trends and opportunities
  • Passionate about working at a growing startup and learning new technologies
  • Even if you don't fit all of the requirements for our roles, but see yourself being successful at mabl, we encourage you to apply and we’d be excited to speak with you.
Working at mabl
-We embrace hybrid and remote work across the US and around the world! We have 100+ mablers spread across the world in 6 countries, 4 continents, and 18 states.
-We bring everyone together annually to foster lasting personal relationships and encourage mablers to visit our Boston office whenever possible.
- Our Diversity, Equity, and Inclusion committee has grown from a team of six to over 30 mablers, who drive budgeted initiatives across all facets of the company. This includes recruiting, onboarding, education, and celebrations.
- We're proud to have won 11 awards since 2021 recognizing our product, culture, and extreme focus on customer satisfaction.
- We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks.
- We value our employees and show our appreciation through rewards and recognition programs, such as our mabl Kudos program and annual Founders Award!
About Us
mabl is the enterprise SaaS leader of intelligent, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Charles Schwab, jetBlue, Dollar Shave Club, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at; follow @mablhq on Twitter and @mabl on LinkedIn.