Director, Business Systems



Waltham, MA, USA
Posted on Thursday, June 15, 2023
Markforged is seeking a technical leader to function as primary owner for our business systems, software platforms, and the teams that support them. Reporting to the Office of the CFO, your core responsibilities include overseeing and managing the implementation, maintenance, and optimization of ERP, CRM, HRIS, and other SaaS platforms within the organization. Additionally, you will be accountable for evaluating new technologies, identifying opportunities for process improvement, and providing leadership and guidance to the business systems team.

What will you own?

  • Own the design, implementation and maintenance of the Markforged’s business systems -- including enterprise applications such as ERP, CRM, HRIS, and internally developed software tools -- with a focus on integration, automation, Sarbanes-Oxley compliance, and the development of protocols and conventions to collect and analyze our data more effectively.
  • Be comfortable in a player / coach capacity, especially in hands-on situations of configuring or implementing platforms.
  • Directly manage IC and software engineers, business analysts, system architects, and other roles that would typically fall within a business systems team.
  • Drive organizational utilization of business systems through creation and delivery user training for new and existing platforms and through collaborative process design across company leadership and department owners.
  • Manage the implementation and execution of new/upgraded business information systems
  • Recommend, evaluate, plan, and implement enterprise applications to support and meet current and future company objectives, based on the requirements of internal customers
  • Develop, maintain and execute on business availability and disaster recovery for enterprise applications
  • Stay abreast of trends and regulations to ensure effectiveness and compliance

Important Note:

Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!

What you have:

  • Aspirations to to grow and develop the Business Systems team at Markforged, architecting our systems to create a single-source of truth, seamless integration, and the foundation for deep analytics capabilities
  • 7+ years experience in information systems or information technology, with 3+ as a leader managing enterprise applications (CRM/ERP) architects, admins, and developers in a similar role
  • Deep experience in the evaluation, implementation and maintenance of integrated business systems and processes
  • Proven experience partnering with business system vendors on system implementations and maximizing value, as well as collaborating with departmental domain experts toward successful implementation and adoption
  • Thorough understanding of data security and experience in how to handle and avoid any breach in security
  • Experience with Salesforce. Experience with other core technologies is a plus (Sage ERP, Atlassian, Gsuite)
  • We use Apple computers and Google collaboration tools. While experience with these tools is not required, the ideal candidate will be excited to broaden their knowledge and embrace change.

This is a Hybrid position, located out of our Waltham, MA Headquarters.

Why Markforged?
Help us reinvent manufacturing.
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
Perks & Benefits
For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.