Technical Program/Project Manager



IT, Operations
Springfield, MA, USA
Posted on Wednesday, August 23, 2023

Technical Program/Project Manager

Springfield, Massachusetts Project Management Job ID R14012

MassMutual’s Workplace Solutions Technology organization is looking for a highly motivated and experienced Program/Project Manager to join a new and growing organization. In this role, you will be responsible for all facets of project management related to the delivery of technical solutions for the Worksite benefits organization. You may also oversee a portfolio of projects.

Role Characteristics Include:

•Handles complex long-term focused projects involving multiple disciplines or business units
•Works independently and with management on high visible, divisional/cross-divisional complex projects
•Sought as a key resource for resolution of unique or complex business problems
•Drives continuous improvement and efficiencies beyond own scope of responsibility
•Individual typically has at least 8+ years’ of related experience


•Accountable to business sponsor(s) and management to drive delivery of quality solutions tied to clearly understood business problem(s) and benefit(s)
•Deliver project/program/portfolio objectives on-time, with quality, within scope and budget
•Develop, manage, monitor and report on all project/program tasks, activities, expectations, controls and deliverables; and/or provide management and oversight for a business or IT portfolio
•Understand, apply, promote and contribute to Agile delivery methodologies, standards and tools
•Demonstrate proven capability to be disciplined and flexible at the same time
•Provide input into and/or influence business strategies and direction that determine and shape projects
•Supply accurate project estimates and tightly manage project budget, approved funding, forecasts and actuals
•Secure and maintain project resources and actively manage resource plan; direct other project managers
•Remain focused on big picture and prioritize competing responsibilities
•Understand, apply, promote and contribute to MassMutual delivery methodologies, standards and tools
•Provide solutions and continuous improvement opportunities to efficiently solve problems and provide critical thinking skills
•Gain recognition as a trusted advisor / leader with customers and stakeholders at all levels of the organization across business and IT
•Listen and effectively communicate with clarity, precision and transparency
•Naturally lead and command authority; influence and inspire across a matrixed organization (i.e. without control or positional authority)
•Hold self and project team accountable for outcome
•Remove barriers to enable project team to complete objectives no matter how difficult; drive and influence decisions
•Proactively coach and mentor team members within your organization and across the enterprise
•Effectively negotiate priorities and solutions
•Manage vendor relationships
•Drive lessons learned and knowledge retention for future use

Basic Qualifications:

•8+ years’ of project management experience
•8+ years’ of program management experience
•2+ years’ of Agile project delivery experience
•Significant technical or insurance/retirement services background

Required to work from the Springfield office on a hybrid schedule.

•Experience with managing vendor delivery and relationships
•Authorized to work in the United States without sponsorship now or in the future

Preferred Qualifications:

•10+ years of project management experience
•5 years of Agile delivery experience
•Bachelors’ degree and/or PMP Certification
•Experience with the Worksite benefits business
•Outstanding written and verbal communication skills
•Comfortable working in ambiguity, capable of establishing and growing functions and teams from the ground up
•An action-oriented, driven, entrepreneurial mindset


Salary Range: $115,900.00-$152,100.00 Apply

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.