Responsible for the design, engineering, and operations of all network infrastructure platforms across our home office and remote locations
Lead a highly skilled technology team responsible for all aspects of our network.
Serve as the technology sponsor of project and programs designed to improve our efficiency, stability, and performance of the network environment.
Ability to define, document and streamline processes to provide better support for the environment.
Build strong relationships across our technology organization and our field customers.
Develop a plan/strategy for hardware refresh and vulnerability management to mitigate risk and exposure to the environment.
Manage key vendor relationships and contracts.
Manage incident and service requests for the team via an online ticketing/request system, direct involvement in incidents that cause service impact and act as an escalation point.
Provide enterprise network support and thought leadership on the strategic direction of our technology.
Manage multiple projects simultaneously across the team and provide collaborative cross group solutions that benefit and enhance the environment.
Interfacing with field technicians and operations staff, internal engineering teams, equipment vendors, and network service providers.
Remain up to date on new and emerging technologies through training, seminars, and manufacturer demonstrations.
Collaborate with the Director of Network and Voice to set yearly objectives and goals for the teams to accomplish.
Provide technical leadership and vision, mentoring, coaching, career development and feedback for performance management.
Review monthly expenses against budget and account for variances monthly; identify business investments or savings opportunities that will improve service and reduce overall year to year budget expenditures.

Required Knowledge, Skills & Abilities:

4+ years of experience leading teams in a customer focused technology support role is required.
6+ years of experience working in a Network or Security Operations environment.
Bachelor’s Degree in Computer Science, Engineering, Information Systems, or related field preferred, or equivalent work experience.
Experience managing and leading multiple projects simultaneously throughout various phases, effectively collaborating with cross-functional teams.
Knowledge of network concepts, protocols, architectures, and devices/components.

Ideal Qualifications

Strong decision-making skills with the ability to communicate effectively.
Experience in developing and managing large budgets.
Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
Experience and in-depth knowledge of Network products and services as well as market trends
Strong Vendor Management experience
Certifications in Network or Telecom (CCNP, CCDP, CCIE)
Experience in modernizing aging network architecture
Experience in Network Security software and appliances
Experience in distributed platform technology
ITIL Certification
AWS and Azure Cloud networking
AWS Transit Gateway
Terraform or other cloud provisioning and management platforms

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Salary Range: $128,000.00-$168,000.00 Apply

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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