Fraud Product Owner



Accounting & Finance, Product
Springfield, MA, USA
Posted on Wednesday, September 13, 2023

Fraud Product Owner

Springfield, Massachusetts Finance & Accounting Job ID R14332

The Opportunity

MassMutual Fraud Operations plays a critical role in protecting MassMutual and its customers from fraud and financial crimes.  The Fraud Product Owner is a leading member of the Fraud Operations Team and possesses a hybrid of business acumen, technical skills, and customer centricity to support new and emerging opportunities in Fraud Prevention.  In this role, you’ll be responsible for becoming a Subject Matter Expert in Fraud capabilities and managing all aspects of assigned capabilities. You’ll report to Director of Fraud Prevention for Digital and New Business channels and works cross-functionally with other Business Teams across the enterprise.  

The Team

MassMutual’s Digital and New Business Fraud Team protects MassMutual and its customers from the ever-evolving threat of fraud through the thoughtful use of technology, analytics, and continuous improvement to enable the business and support MassMutual's goal of driving customer-centric digital adoption. 

The Impact:

As a Fraud Product Owner your responsibilities will include, but not be limited to the following:

  • Become a Subject Matter Expert in Fraud technologies and develop deep business acumen of business areas/processes impacted by those technologies.
  • Take ownership of and proactively manage assigned Fraud technologies, including:
    • Interacting with vendors on a regular and ad hoc basis.
    • Ensuring capabilities are operating effectively and providing maximum value.
    • Gathering business requirements and creating backlogs (Drive prioritization, understand and align to fraud and business roadmaps, etc.)
    • Performing application administration functions with assigned technologies (Policy configuration, validation of tools to support stakeholder requirements, testing review and acceptance, make recommendations for tool refinements/ modifications, develop and maintain standard operating procedures for tool administration, etc.)
  • Report on fraud technology performance, with a focus on demonstrating the effectiveness and/or opportunities for improvement on a regular and ad-hoc basis. Participate in advanced reporting efforts, as needed.
  • Research and source (if necessary) new, supplementary and/or replacement anti-fraud and authentication technologies; Drive all aspects of implementation including vendor relations, contracting, tool configuration, delivery roadmap and ongoing technical support.
  • Serve as a trusted advisor to all levels of the enterprise from Senior Leadership to front line associates and manage relationships with business areas leveraging fraud technologies and key enterprise risk and oversight functions.
  • Provide input to Fraud Leadership to inform future fraud prevention strategy; Demonstrate the ability to envision, develop and influence the “big picture” as it pertains to future state workflows, business process changes and fraud/authentication controls across all lines of business, including external service providers.
  • Participate in sensitive strategic projects, complex issues and escalations and make high risk decisions with high ambiguity and limited guidance.
  • Build cross functional collaboration to enhance enterprise fraud prevention and detection capabilities.
  • Perform risk assessment and gap analyses (planned and ad-hoc) to identify and evaluate fraud risks and control weaknesses; ensure appropriate countermeasures are in place.

The Minimum Qualifications

  • Bachelor’s degree.
  • 8+ years of experience in fraud or risk.
  • 3+ years of working knowledge of insurance products or payment solutions as it pertains to enterprise financial risks and controls, treasury operations/money movement, product risk profile, legal and regulatory matters (e.g., NACHA, FCRA, UETA).
  • 3+ years of experience with MS Office (Outlook, Word, Excel, and PowerPoint).

The Ideal Qualifications

  • Strong analytical skills and demonstrated ability to problem solve.
  • Excellent written and verbal communication skills, including the ability to effectively present complex information clearly to all levels and influence key business partners.
  • Entrepreneurial mindset with the ability to self-manage in a fast-paced, and iterative development environment.
  • Strong project management and project execution skills; Agile experience preferred.
  • Strong understanding of payments services leveraged by banking industry.
  • Experience related to risk management, internal controls and/or audit.

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Fraud Operations Team
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits


Salary Range: $121,800.00-$159,800.00 Apply

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.