Learning & Performance Consultant, Digital Learning



Multiple locations
Posted on Wednesday, April 24, 2024

MassMutual Operations seeks a skilled facilitator for both synchronous and asynchronous, digital learning and training programs. We seek a motivated and passionate individual to interact, engage and maintain effective learning and development courses with use of gamification, educational tools, and other engaging learning solutions. Our focus is to create the most innovative and imaginative learning solutions in our industry!

This is a remote position so candidates must be comfortable working from home and on a primarily remote team. Candidates must be self-motivated and disciplined and also be comfortable working independently. Must be able to communicate and maintain working relationships via email, phone and chat.

  • Facilitating learning for the Associate Underwriter Development along with supporting experienced Underwriters, leading projects and training programs by creatively engaging and interacting with adult learners of varying levels.

  • Collaborating directly with peers, stakeholders and subject matter experts to understand learning needs and objectives and consult on technology options and best practices.

  • Researching and implementing new practices to always remain cutting edge in synchronous and asynchronous facilitation.

  • Continuously iterating on digital content in an agile environment to remain industry leading.

  • Leveraging assessment results and analytics to drive digital learning adoption and effective on the job learning transfer.

Minimum qualifications required:

  • 3+ years of life insurance underwriting experience with a $3 million authority limit

  • Bachelor’s Degree in instructional design, education, communication, or other related field

  • 3+ years of experience facilitating a variety of learning methodologies, i.e. eLearning, virtual instructor-led, in classroom courses, and other development material

  • 3+ years of facilitating with the ability to engage and interact with adult learners of all levels

  • 3+ years of working with teams to produce, implement and execute on comprehensive course scripts, content, and facilitator/participant guides

Preferred qualifications:

  • Previous LMS and/or Canvas experience

  • Underwriting continuing education (ALU, LOMA, etc.)

  • Facilitation Certification (s) i.e. Certified Training Facilitator, Certified Master Facilitator, Virtual Facilitation Certification, etc.

  • Strong attention to detail, critical thinking, and analysis skills, including an understanding of industry measurement standards for learning

  • Ability to ensure learning objectives are met through high energy, inclusive and motivating facilitation

  • Exceptional interpersonal, and communication skills

  • Come to work willing to laugh and have fun!

What to Expect as Part of MassMutual and the Team:

  • Regular meetings with the Learning and Development team
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, Women, LGBTQ, Veteran and disability-focused Business Resource Groups.
  • Access to learning content on Degreed and other informational platforms.
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.


#LI- remote

Salary Range:


At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.