Head of Expense Management - MM Operations



Multiple locations
Posted on Wednesday, April 24, 2024

The Team

As the Head of Expense Management, you will be an experienced finance and strategic professional who wants to work with a diverse team of highly motivated professionals focused on proactively driving the development and execution of expense forecasting and reporting, expense management, prioritization and realization of strategic programs benefits, meaningful analysis and control execution for MassMutual Operations activities. This role is a unique opportunity to work with senior leadership and experience a holistic view of the enterprise while influencing financial and customer experience outcomes and collaborating with critical broader enterprise functions. The team also includes the financial controls functions for the Operations organization.

Our team has a high business acumen and is driven to provide timely and accurate strategic financial information. We pride ourselves on working with agility and being a reliable source of information and solutions in the organization. We strive to continuously improve and achieve results by actively listening, seeking, understanding and creating solutions as a unified team.

The Impact

You will work across Operations and with Corp Finance and CFO, as well as Product to validate, expense allocations, forecasts and actual expense results, including analysis of other operations metrics (could include placement rates, unit costs, Annual Incentive Program metrics, etc.). Working with Operations Senior Leaders you will report and analyze expense results and drive our forecasting process to reflect business changes experienced / anticipated. Working with Procurement and Vendor Management teams, you will be responsible for reconciling contracts, leading, and gathering of benchmarked data, to better manage expenses & operational processes. You will be responsible for conducting special studies in relation to organizational effectiveness, including competitive assessments for functions across operations. While analyzing project specific expectations and results, ensure benefits and costs of CBA’s for all projects are met, and that any benefits are visible and appropriately reinvested or captured. Collaborate with finance and portfolio partners to support alignment of financial and organizational health information. Build and maintain initiatives for the SLT to jointly manage progress to enable resource decision making and enhance customer/advisor satisfaction. Infuse metrics into quarterly strategic discussions for review and action. Leverage data and measurement to position positive progress.

This is an opportunity for an experienced accounting professional who thrives in a highly dynamic and agile environment to collaborate across teams seeking solid execution and improving outcomes.

You will provide sound financial advice to Operations business units or other departments, anticipating the financial and business impacts of changes in the business environment and make recommendations to ensure appropriate processes are implemented and maintained. Your responsibilities will also include, but are not limited to the following:

  • Managing a team of professionals and lead the collaboration and oversight of operations expenses, strategic impact and other key business processes.
  • Ensures the accurate, timely completion of monthly, quarterly and annual processes by effectively planning, monitoring, and problem solving.
  • Designs and improves the analysis on trends and results, drafting commentary which enables readers to quickly understand the financial results and drivers.
  • Effectively collaborates with CFO, SP&D, Product and across Operations and builds key relationships to understand financial and business impacts.
  • Exhibit strong leadership presence and communications skills in presenting results to various levels of management. This will require thought leadership and entail developing sound operational / strategic and finance practices, efficient processes, and robust control documentation to effectively deliver timely and insightful results.
  • Demonstrates the technical and leadership competencies and passion for continuous improvement.
  • Reviews and reconciles Cost Benefit Analysis, driving benefits realization.
  • Drive recommendation for changes to improve and meet Unit Cost goals, expense KPI’s

The Minimum Qualifications

  • Minimum of 10 years of Insurance Operational experience, focused on expense management, strategic project analysis and benefit’s realization
  • Organization and prioritization skills, analytical and ability to leverage data to build the story and product sound recommendations to address any gaps the data may surface
  • Collaborative leader that can effectively build relationship across teams
  • Excellent written/verbal communication across all levels and functions
  • ​Strong multi-tasking skills, ability to adapt to change and manage competing priorities
  • Experience working in a Finance transformational setting; driving continuous improvements and efficiencies beyond own scope of responsibility
  • Intellectual curiosity to continue learning and adding breadth and depth to understanding.

Salary Range:


At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.