Operations Transformation Portfolio Manager



Multiple locations
Posted on Wednesday, May 8, 2024

The Opportunity

As the Operations Transformation Portfolio Manager, you’ll oversee the Portfolio of Transformation Programs that will encompass leading, managing, and executing complex business transformation initiatives that align with the Operations Roadmap. In partnership with leadership and key stakeholders, you’ll implement strategies that enable the organization to adapt to changing market conditions, emerging technologies, and new business models, while leveraging data and analytics to evaluate and offer solution options and propose thematic broad-scale business challenges to be addressed and improved, backed by thoughtful analysis. Furthermore, you’ll create adequate levels of governance for effective decision making and oversee the governance process.

The Team

You will be joining the Operations Strategy and Transformation team. We develop strategy in partnership with business units around MassMutual to improve Advisor experience at every part of the value chain. Our team consists of seasoned project managers, portfolio managers and business analysts.

We promote a culture of accountability, transparency and agility, while remaining focused on driving results and developing solutions that will benefit staff and our clients.

The Impact:

As the Operations Transformation Portfolio Manager, your scope of responsibility can be broken into three main functions – project management, strategic thinking, and delivery and milestone achievement. Specific responsibilities include, but aren’t limited to the following:

Program Management

  • Lead and manage multiple transformation initiatives related to Operations three year roadmap
  • Develop and execute project plans, ensuring alignment with organizational objectives and timely achievement of milestones.
  • Implement effective project governance, risk management, and issue resolution strategies.
  • Leads efforts to design and implement a cross-functional playbook to support the full life-cycle of project work including discovery, prioritization, dependency management and value delivery for transformation portfolio

Strategic Thinking

  • Contribute to the strategic direction of the Operations Transformation, aligning with the overall organizational strategy
  • Identify opportunities for process improvement, optimization, and efficiency to enhance operational effectiveness

Delivery and Milestone Achievement

  • Drive cross-functional collaboration and coordination to integrate and achieve key objectives within specified timelines
  • Ensure the successful and timely delivery of critical milestones across the transformation portfolio

The Minimum Qualifications

  • 8+ years of experience in project or program management
  • 4+ years of experience leading or participating in large-scale, enterprise-wide transformative initiatives
  • 4+ years of experience in portfolio management
  • 4+ years of change management experience within a large, matrixed organization
  • 4+ years of experience developing and presenting information to executive leadership team
  • Bachelor’s degree or a High School diploma with 12+ years of project or program management experience working on transformation initiatives

The Ideal Qualifications

  • Master’s degree
  • 4+ years of experience working in financial services or insurance
  • Attitude to operate as a doer-leader, instead of a manager of people and tasks
  • Problem solver with an ownership mindset, instead of a facilitator
  • Exceptional strategic and analytical, problem-solving, and storyboarding skills
  • Ability to influence without authority
  • High degree of comfort with ambiguity

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Operations Strategy & Transformation team
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits


Salary Range:


At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.