Change Manager - Field Distribution



Multiple locations
Posted on Tuesday, June 25, 2024

Distribution Change Manager (DCM) - Distribution Platforms and Readiness

Brand, Product & Affiliated Distribution

Full-Time/Hybrid, Springfield or Boston

The Opportunity

The Distribution Change Manager (DCM) is a key field facing role within the Distribution Change Readiness organization. As a Distribution Change Manager, you are a regionally assigned wholesale change-excellence manager who collaborates directly with field leadership to ensure they are prepared to lead their firms through change.

The Team

As part of Brand, Product and Affiliated Distribution, the Distribution Change Readiness team is responsible for driving strategy and execution related to technology, governance, reporting, readiness and change management to support MassMutual’s product, marketing and career distribution organizations. Within our organization, we place a premium on our creating a diverse and inclusive team, aligning priorities with key markets and distribution channels, while nurturing partnerships with key stakeholders based in transparency and accountability. It is expected to demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.

The Impact:

  • Collaborate directly with RVPs, field leadership and other firm stakeholders to ensure the necessary readiness tools and resources are effectively deployed in firms.

  • Partners with MMFA General Agents and leadership teams to become trusted consultant and advisor for change management needs.

  • Liaison between field leadership and appropriate Home Office Distribution Change Leaders to support change management and readiness at the firm level.

  • Drives the collaborative development and execution of a holistic and integrated change management plan as it relates to respective region.

  • Understands the current considerations, needs and priorities of field leadership to deliver solutions in an approach that optimizes adoption/understanding and delivers the intended value.

  • Knowledgeable on all initiatives within their assigned region; how they drive/support the business’ strategy, and how they interrelate to other active initiatives.

  • Consults on field change readiness execution, escalates issues, works collaboratively with Distribution Readiness Leads to ensure a successful deployment of change initiatives.

  • Represents on initiatives impacting regions in readiness discussions to identify potential overlaps or gaps, Also, participate on and provides thought leadership as a member of the Distribution Change Readiness organization.

  • Lead ad-hoc project assignments.

The Minimum Qualifications

  • 5+ years' of experience coordinating projects, managing relationships & interacting with all levels of leadership

  • 3+ years’ experience financial services or Insurance industry experience.

  • 1+ year of experience delivering presentations & public speaking.

The Ideal Qualifications

  • Experience working directly with MassMutual General agents/financial advisors or experience in financial services distribution.

  • Strong analytical/problem solving skills.

  • Executive presence with ability to quickly build rapport and cultivate relationships; high-level of emotional intelligence

  • Strong presentation skills; track record of developing and delivering high- impact presentations; effective public speaking

  • Experience partnering in cross-functional environments.

  • 5+ years of project management experience

  • Comfort interacting with all levels of leadership.

  • Experience using the ADKAR Model for Change Management.

  • Additional critical competencies include: Demonstrating agility & Creative thinking and complex problem-solving

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Distribution Change Readiness Team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits


Salary Range:


At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.