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Relationship Manager
MassMutual
Customer Service, Sales & Business Development
Multiple locations
Posted on Sep 28, 2024
The Opportunity
As a Relationship Manager within our Business Intelligence (BI) team, you will play a pivotal role in fostering strong connections with internal business areas. Your primary responsibility will be to understand their data needs and support business leaders’ ability to use data to drive results.
The Team
The RM/PM/BA Team, as part of the larger Business Intelligence organization, is comprised of Relationship Managers, Project Managers, Business Analysts, and Quality Assurance. The team is customer-focused, consultative, and maintains integral relationships with our business partners. We are responsible for building a deep understanding of our customers business processes and challenges, and work with them to educate or identify potential reporting solutions to meet their needs.
The Impact
As a Relationship Manager your responsibilities will include, but will not be limited to the following:
- Cultivate and maintain relationships with internal business partners to understand their data needs and use this understanding to consult on business priorities to identify high value/benefit requests. Act as a liaison between the business and the delivery team, ensuring clear communication and understanding of data needs.
- Participate in business review meetings (BRMs) and 1:1s with key stakeholders to foster strong relationships, gain deeper insights into business partner needs, and align business intelligence initiatives with business strategies.
- Act as a champion of BI tools/capabilities and identify opportunities to optimize and influence customers adoption of BI solutions.
- Provide training and support ongoing education of BI products and services to drive a data driven decision making culture within the broader organization.
- Serve as an escalation point of contact for our business partners.
- Maintain comprehensive understanding of BI roadmap to drive effective prioritization and influence recommendations based on business needs.
- Collaborate with delivery team(s) to facilitate timely execution of initiatives, providing support and influence where necessary to ensure successful completion of agreed-upon deliverables.
Minimum Qualifications
- 7+ years of insurance industry experience
- 5+ years of experience in a Relationship Manager or similar role.
- 5+ years of experience with business intelligence concepts and practices.
Preferred Qualifications
- Experience in a business consultancy environment.
- Familiarity with dashboarding tools and technologies.
- Experience working in an agile work environment.
- Advanced experience with Excel and knowledge of SQL.
- Ability to analyze and interpret complex data sets.
- Excellent communication and interpersonal skills.
- Well-established self-management skills, e.g., time management, prioritization, managing internal and external relationships.
- Track record of continuous improvement and successfully enabling data-driven decision-making.
- Results oriented with a strong drive and proven track record for getting things done.
- Strategic thinker capable of developing and executing long-term and short-term goals.
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Business Intelligence team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
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Salary Range:
$88,300.00-$115,900.00At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.