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Worksite Account Manager
MassMutual
This job is no longer accepting applications
See open jobs at MassMutual.See open jobs similar to "Worksite Account Manager" Mass Technology Leadership Council.Sales & Business Development
Multiple locations
Posted on Oct 1, 2024
The Opportunity
As a Worksite Account Manager, you will thrive in a fast-paced, innovative, and collaborative environment. Your primary responsibility will be to work directly with our producers and customers to identify growth opportunities, support benefit renewal and premium collection objectives, and deliver an exceptional customer experience.
The Team
Our mission is to make financial well-being a reality for all working Americans and those who count on them. With 30% growth each year over the past 5 years, our focus is singularly on creating a differentiated customer experience led with digital capabilities. Along with new product development, we are building and enhancing our customer portals for advisors, employers and employees.
The Impact
As a Worksite Account Manager, your responsibilities will include but are not limited to:
Increasing customer satisfaction, enrollment rates, and adoption for your book of business.
Maintaining and enhancing relationships with new and existing clients.
Coordinating and planning enrollment strategies and timelines with sales, marketing, and implementation teams.
Providing advanced product consulting support to the field force, brokers, and employers.
Resolving complex problems and handling key accounts/brokers.
Assisting in or conducting training for new members of the Account Management team.
Providing ongoing support for billing inquiries by working directly with customers and internal team resources.
Managing MassMutual Worksite’s top producing relationships.
Coordinating the new agent onboarding process.
Working directly with the compensation team for monthly reporting.
Traveling to customer locations for meetings as required.
The Minimum Qualifications
5+ years of experience in the Group or Voluntary Benefits industry
3+ years of experience in Account Management
Bachelor's degree or a H.S. Diploma with 8+ years of experience in the Group or Voluntary Benefits industry in lieu of a degree
Must be located in one of the following states – Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee or Texas
Must be willing to travel 10-15%
The Ideal Qualifications
Account Management experience in the federal/postal market
Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
Demonstrated capacity management and process improvement capabilities
Excellent written and verbal communication
Experience in Federal Government sector for Worksite Benefits
What to Expect as Part of MassMutual and the Team
Regular meetings with the Worksite Customer Experience Team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-CR41
#LI-REMOTE
Salary Range:
$84,100.00-$110,300.00At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
This job is no longer accepting applications
See open jobs at MassMutual.See open jobs similar to "Worksite Account Manager" Mass Technology Leadership Council.