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Teller
MassMutual
This job is no longer accepting applications
See open jobs at MassMutual.See open jobs similar to "Teller" Mass Technology Leadership Council.Accounting & Finance
Springfield, MA, USA
USD 37,752-44,249 / year
Posted on Jun 26, 2025
Teller, Member Experience
MassMutual Credit Union
Full-Time
Springfield, MA
The Opportunity
As a Teller of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will play a vital role in enhancing the financial well-being and satisfaction of credit union members. This role serves as the frontline ambassador of the credit union, providing exceptional service and fostering strong relationships with our members. This role focuses on understanding and addressing members' financial needs while delivering a seamless, personalized experience across all interaction channels. The ideal candidate is passionate about building member trust, aligning with the credit union's mission, and contributing to its growth and success.
The Team
This team is made up of a Director of Retail Operations, a Senior Teller and three Tellers. Reporting directly to the Director of Retail Operations, the team is expected to work cross-functionally and collaboratively with other business units within the organization and adhere to the corporate values of the credit union.
The Impact:
The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:
- Greet and engage members in a friendly and professional manner, providing timely assistance and resolving inquiries effectively.
- Process deposits, withdrawals, loan payments, and other member transactions efficiently and accurately.
- Assist members with opening and closing accounts, updating account information, and answering inquiries about account balances and transaction history.
- Manage cash transactions accurately, balance cash drawer daily, and report any discrepancies to the supervisor.
- Maintain accurate records of transactions and member interactions in accordance with credit union standards.
- Educate members about the credit union's products and services, identifying opportunities to improve their financial well-being.
- Actively promote credit union products and services, aligning with member goals and financial needs.
- Identify cross-service opportunities to enhance member engagement and loyalty.
- Handle member complaints and concerns with empathy and professionalism, escalating issues to appropriate departments when needed.
- Adhere to credit union policies, procedures, and regulatory requirements, including the Bank Secrecy Act.
- Safeguard member information, ensuring the highest levels of confidentiality and professionalism.
- Work closely with team members to achieve branch and organizational goals.
- Participate in credit union initiatives, outreach efforts, and training programs as needed.
- Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.
The Minimum Qualifications
- High school diploma or equivalent.
The Ideal Qualifications
- 2+ years of experience in a financial institution or customer service.
- Knowledge of the products and services of the credit union, and the rules and regulations governing the teller operations.
- Proficiency in the teller software and equipment, and the basic computer applications, such as Microsoft Office.
- Excellent customer service, communication, and interpersonal skills.
- Ability to work in a fast-paced and team-oriented environment.
- Ability to perform basic math and accounting functions.
- Attention to detail, accuracy, and organization.
- Leadership, coaching, and problem-solving skills.
- Familiarity with credit union system terminology and acronyms.
What to Expect as Part of MassMutual and the Team
- Regular collaboration with the retail and member experience team
- Focused one-on-one time with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
Employment is contingent upon successfully passing a credit check.
#LI-FT1
Salary Range:
$37,752 - $44,249
Why Join Us.
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
This job is no longer accepting applications
See open jobs at MassMutual.See open jobs similar to "Teller" Mass Technology Leadership Council.