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Customer Support Coordinator
MathWorks
This job is no longer accepting applications
See open jobs at MathWorks.See open jobs similar to "Customer Support Coordinator" Mass Technology Leadership Council.Administration, Customer Service
Natick, MA, USA
Posted on Sunday, September 10, 2023
Customer Support Coordinator
Job Summary
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- Job: 28167-TYUN
- Location: US-MA-Natick
- Department: Customer Support
MathWorks is seeking a resourceful individual to join our Customer Support Team to assist MathWorks customers through their journey with us. Customer Service acts as a champion for our customers, and applicants should have a passion for helping others.
Responsibilities
- This role provides support for our global customer base via multiple channels, including email, phone, and chat, throughout the customer lifecycle.
- You will be assisting internal and external customers on a wide range of topics including license modifications and activation, assisting with online account creation and troubleshooting, and other customer inquiries.
- You will have direct supervision but should also be able to work independently. As a Customer Service team member, you will work closely with your co-workers within Customer Support and throughout the organization.
- You will be involved in decision-making, conflict resolution, and problem-solving on customer and team-related issues. This could include improving processes, communicating customer issues and identifying ways to reduce or eliminate them.
- The hours for this position will be 11am-8pm ET.
Minimum Qualifications
- Visa sponsorship will not be provided for this position.
- Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
- A bachelor's degree is required.
Additional Qualifications
- Ability to identify and implement process improvements
- 0-3 years of Customer Service experience, with a focus on helping customers via phone and email
- Experience in using CRM applications (preferably Salesforce)
- Experience working in a Windows environment
- Ability to multi-task and work within multiple applications is a plus
- Experience working in a multi-national corporation is a plus
- Strong written and oral communication skills
- Demonstrated ability to problem-solve
- Fluency in Spanish or another foreign language is a plus
This job is no longer accepting applications
See open jobs at MathWorks.See open jobs similar to "Customer Support Coordinator" Mass Technology Leadership Council.