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Desktop Support Technician
MathWorks
This job is no longer accepting applications
See open jobs at MathWorks.See open jobs similar to "Desktop Support Technician" Mass Technology Leadership Council.IT, Customer Service
Natick, MA, USA
Posted on Sunday, September 10, 2023
Job Summary
- Job: 32371-TYUN
- Location:
The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user's workstation.
Responsibilities
- Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
- Support online, on-premise, and off-site meetings and events
- Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
- Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
- Collaborate with team members and with other IT groups to resolve complex issues
- Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks
Minimum Qualifications
- A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.
Additional Qualifications
- BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
- 2-3 years of IT support, including experience with networked PC equipment
- Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
- Knowledge of networking principles, topology, and protocols
- Customer focus and dedication to customer satisfaction
- UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.
This job is no longer accepting applications
See open jobs at MathWorks.See open jobs similar to "Desktop Support Technician" Mass Technology Leadership Council.