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Customer Success Operations Analyst
Mirakl
This job is no longer accepting applications
See open jobs at Mirakl.See open jobs similar to "Customer Success Operations Analyst" Mass Technology Leadership Council.IT, Customer Service, Sales & Business Development, Operations
Paris, France
Posted on Jun 23, 2023
Mirakl is a global SaaS technology company that enables businesses to achieve profitable and sustainable eCommerce growth.
Mirakl’s industry-leading suite includes solutions in marketplace, dropship, supplier catalog management and pay-out, supplier sourcing ecosystem, personalization, and retail media to revolutionize the way businesses sell online. Mirakl’s award-winning technology is chosen by more than 400 of the world’s most trusted brands across retail and B2B industries.
Our latest $555M Series E fundraising values the company over $3.5B and places it among the most dynamic players in eCommerce in the world.
Headquartered in Paris and Boston and with offices in 9 countries, Mirakl is recognized as a Great Place to Work company.
To support our teams, we are looking for a CS Excellence Consultant to join our Customer Success Operations Team.
This role is a unique opportunity to build strong relationships with EVPs and management board stakeholders within Mirakl’s ecosystem working closely with our Finance, Customer Success, and Marketing teams and to have a transversal view (across functions and regions) on all strategic internal projects and Mirakl clients’ challenges, within a fast-growing technology company, with high visibility and autonomy.
As an CS Excellence Consultant, your missions are to:
- Drive Customer Success (CS) target setting & budget in collaboration with Finance
- Run business analysis and support the different teams with KPIs follow-up and goals delivery
- Manage part of the CS toolbox
- Support CS teams by providing standard & regular analyses on Mirakl clients, key categories, e-commerce & marketplace market trends, and commercial events (support from business analysts)
- Identify new data insights required
- Be involve of the transversal meetings and reportings for EVPs & the Management team
- Be the Gatekeeper of our knowledge and expertise
- Collect and coordinate new content creation then ensure proper deployment and communication among the team
Your profile:
- You graduated from a Business or Engineering school
- You have 2-5 years of experience, ideally in PMO roles, Consulting, or Financial analysis
- You demonstrate strong analytical and project management skills
- You are organized, structured, and has a lot of drive with a can-do / will-do attitude
- You thrive in a dynamic, challenging, fast-paced work environment
- You have appetite for e-commerce and marketplace
- You speak English and French fluently
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
This job is no longer accepting applications
See open jobs at Mirakl.See open jobs similar to "Customer Success Operations Analyst" Mass Technology Leadership Council.