Customer Success Operations Analyst

Mirakl

Mirakl

IT, Customer Service, Sales & Business Development, Operations
Paris, France
Posted on Friday, June 23, 2023

Mirakl is a global SaaS technology company that enables businesses to achieve profitable and sustainable eCommerce growth.

Mirakl’s industry-leading suite includes solutions in marketplace, dropship, supplier catalog management and pay-out, supplier sourcing ecosystem, personalization, and retail media to revolutionize the way businesses sell online. Mirakl’s award-winning technology is chosen by more than 400 of the world’s most trusted brands across retail and B2B industries.

Our latest $555M Series E fundraising values the company over $3.5B and places it among the most dynamic players in eCommerce in the world.

Headquartered in Paris and Boston and with offices in 9 countries, Mirakl is recognized as a Great Place to Work company.

To support our teams, we are looking for a CS Excellence Consultant to join our Customer Success Operations Team.

This role is a unique opportunity to build strong relationships with EVPs and management board stakeholders within Mirakl’s ecosystem working closely with our Finance, Customer Success, and Marketing teams and to have a transversal view (across functions and regions) on all strategic internal projects and Mirakl clients’ challenges, within a fast-growing technology company, with high visibility and autonomy.

As an CS Excellence Consultant, your missions are to:

  • Drive Customer Success (CS) target setting & budget in collaboration with Finance
  • Run business analysis and support the different teams with KPIs follow-up and goals delivery
  • Manage part of the CS toolbox
  • Support CS teams by providing standard & regular analyses on Mirakl clients, key categories, e-commerce & marketplace market trends, and commercial events (support from business analysts)
  • Identify new data insights required
  • Be involve of the transversal meetings and reportings for EVPs & the Management team
  • Be the Gatekeeper of our knowledge and expertise
  • Collect and coordinate new content creation then ensure proper deployment and communication among the team

Your profile:

  • You graduated from a Business or Engineering school
  • You have 2-5 years of experience, ideally in PMO roles, Consulting, or Financial analysis
  • You demonstrate strong analytical and project management skills
  • You are organized, structured, and has a lot of drive with a can-do / will-do attitude
  • You thrive in a dynamic, challenging, fast-paced work environment
  • You have appetite for e-commerce and marketplace
  • You speak English and French fluently

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.