Professional Service Delivery Consultant

Nexthink

Nexthink

Boston, MA, USA
Posted on Wednesday, June 26, 2024

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.

Job Description

The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a devoted and enthusiastic professional with proficient technical and communication skills who is capable of establishing and maintaining trusted technical advisor status.

Key Responsibilities

  • Technical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs.
  • Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.
  • Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
  • Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.
  • Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.
  • Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.
  • Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
  • Consultative Concepts Use: Ability to drive consultative conversations on defining business issues and remediation possibilities that can be achieved with Nexthink products and services.

Qualifications

  • 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar.
  • 4-year degree in computer science, software development, etc.
  • Strong ability to gather and translate business issues into technical solutions.
  • Ability to quickly learn new technologies in an unsupervised environment.
  • Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
  • Excellent knowledge of Microsoft Windows clients and applications.
  • Exemplary time management and task management skills.
  • Working knowledge of Nexthink and its products
  • ITIL v4 Knowledge
  • Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)
  • Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)
  • MacOS familiarity
  • Previous Enterprise IT Operations Experience a(IT Infrastructure, capacity planning, end user hardware/software engineering)

Additional Information

We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

  • 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
  • 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
  • 📚 Free access to professional training platforms to explore your interests and enhance your skills.
  • 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
  • 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
  • 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.