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Manager, Contract Renewals
Nexthink
London, UK
Posted on Nov 14, 2024
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has nine offices worldwide.
Job Description
Join our Global Sales Operations team at Nexthink, the leader in Digital Employee Experience.
The Contract renewal Manager will be responsible for overseeing the renewal process of contracts across multiple regions and business units. This position will ensure that contracts are renewed timely, comply with company policies, and align with business objectives. The individual will collaborate with sales, post-sales, legal, and operational teams to manage and streamline the contract renewal process globally.
Key Responsibilities:
1. Contract Renewal Strategy:
o Develop and implement global strategies for timely and efficient contract renewals.
o Ensure alignment with business goals, customer satisfaction, and regulatory compliance.
o Identify opportunities to improve contract renewal processes and enhance operational efficiency.
2. Contract Lifecycle Management:
o Oversee the end-to-end contract renewal process, from contract review and negotiation to final execution.
o Coordinate with legal, sales, and other internal stakeholders to ensure that renewals are in line with company policies, pricing strategies, and client requirements.
o Maintain comprehensive records and ensure that all contracts are updated and renewed on time.
3. Stakeholder Collaboration:
o Align with Sales teams on Customer health and on the best strategy to retain and grow ARR.
o Collaborate with key internal teams, including post-sales, legal, and operations, to manage contract renewals effectively.
o Serve as the point of contact for all issues related to contract renewals and ensure all departments are aligned and informed.
o Act as a liaison between clients and internal teams to address any concerns during the renewal process.
4. Contract Negotiations:
o Lead and manage negotiations for contract renewals, ensuring favorable terms for both the company and clients.
o Resolve any disputes, renegotiate pricing or terms as necessary, and work to maintain strong client relationships.
o Ensure that the renewal process complies with any legal or regulatory requirements specific to different regions.
5. Performance Tracking, Forecasting & Reporting:
o Forecast and report on the progress of contract renewals and ensure all deadlines are met.
o Analyze key metrics and provide regular updates to senior management on renewal performance, challenges, and opportunities for improvement.
o Develop and maintain reports to track renewal trends and forecast future renewal activities.
6. Risk Management:
o Identify potential risks or challenges that may affect contract renewals and develop strategies to mitigate them.
o Monitor client satisfaction during the renewal process and address any concerns to ensure retention and minimize churn.
7. Team Leadership & Development:
o Lead and manage a global team of contract renewal professionals, ensuring they are well-trained and motivated to achieve their objectives.
o Foster a collaborative and high-performance culture within the team.
o Provide mentorship, guidance, and performance feedback to team members.
Qualifications
Master's degree in Business Administration, Contract Management, or a related field.
· At least 7-10 years of experience in contract renewals in Saas environment.
· Strong understanding of contract law, business operations, and the nuances of global contracts.
· Excellent negotiation, communication, and interpersonal skills.
· Strong project management skills and the ability to manage multiple priorities simultaneously.
· Ability to work in a fast-paced environment and handle high volumes of renewals effectively.
· Ability to lead and motivate a global team.
Key Performance Indicators (KPIs):
· Timeliness of contract renewals.
· Customer satisfaction and retention rates.
· Contract compliance and risk mitigation.
· Cost-effectiveness in contract renewal process.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
💼 Permanent Contract and a competitive compensation package (Stock Options also included).
📍Amazing location in Cannon Street, not far from St. Paul's Cathedral.
🏡 Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires.
🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
🩺 Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.
💰 Pension contribution of 12% (6 % from the employee and 6% from the employer).
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses.
🚆 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year.
🤸 Reimbursement of up to £40 for gym and fitness memberships monthly.
📣 Bonuses for referring successful hires after three months of continuous employment.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.