Senior Credit and Collections Manager



Boston, MA, USA
Posted on Thursday, October 5, 2023

Manager of Credit & Collections

The Credit and Collections Manager for Rapid7 will manage the credit and collections department which includes a global staff of 6. They will be responsible for the department’s policy and processes. They will forecast cash collections to upper management and measure the performance. Responsibilities also include the handling of any major accounts that need special attention and any deviations.

About the Team

The credit and collections Manager will manage a global team of 6. They will be part of the Accounting Shared Services team and report to the Director of Shared Services.

In this role, you will:

  • Manage invoicing, credit and collections personnel, including hiring, onboarding, training and development

  • Establish and maintain the corporate credit policy and recommend changes in the credit policy to senior management. Define credit and collections goals and objectives.

  • Be accountable for the entire credit granting and analysis process, including the consistent application of a credit policy and the assessment of the credit worthiness of potential customers, with the goal of collecting all receivables and minimizing bad debt losses.

  • Implement processes and policies that contribute to accurate invoicing and to ensure proper application of payments and accuracy of customer account balances.

  • Measure credit and collections performance with appropriate metrics.

  • Conduct credit reviews on customers to lower, maintain, or raise credit limit in accordance with established company policies and terms in a timely manner.

  • Ensure follow-up via direct phone calls and E-mails to customers that are past due.

  • Handle major accounts requiring individual attention, marginal accounts, problem accounts, special credit arrangements, and deviations from standards.

  • Refer accounts to collections agencies, as needed,

  • Identify and propose accounts for bad debt write off as needed, and maintain records of bankruptcy notices and filing of customers.

  • Manage relationships with credit reporting and collection agencies and sales staff

  • Drive credit and collections process improvements to decrease past due accounts and DSO

  • Forecast cash collections and report to upper management throughout the quarter

  • Be well versed in credit and collection and customer confidentiality laws and regulations and ensure compliance with such laws and regulations

The skills you’ll bring include:

  • Minimum of 10 (Ten) years of credit and collection management experience preferably with a public company.

  • Relevant industry experience required.

  • Must have strong interpersonal and communication skills.

  • Must have strong persuasion and negotiation skills.

  • Bachelor's degree preferred or better.

  • Experience in assessing a business’s financial performance and key risk indicators, managing credit lines, identifying credit solutions

  • A working knowledge of all local, state, and federal laws and regulations pertaining to the management and collection of accounts receivable.

  • Must have demonstrated continuous process improvement mindset.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.