Customer Advisor



Customer Service
Belfast, UK
Posted on Tuesday, October 31, 2023

Customer Advisor

As a Customer Advisor, you will sit within our Managed Services team and be responsible for leveraging your technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs. You will have strong relationship building skills, enjoy engaging with customers with a passion for solving technical challenges.

About the Team

Rapid7's Managed Services delivers world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's Customer Advisory team, you are on the front-lines helping clients defend against and respond to today's biggest threats. These team members are in the weeds of solving technical challenges and analyzing data, and are just as comfortable communicating with customers as they are with technical engineers and developers.

About the Role

You will be the key trusted advocate to an assigned set of customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service.

In this role, you will:

  • Ensure that Rapid7 Platform technology is functional, and coordinating with Rapid7's Managed Services and Rapid7's Support team when needed

  • Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers

  • Review and generate high-quality accurate and contextual customer deliverables

  • Provide subject matter expertise and advisement to clients for industry attack trends and defenses

  • Build strong advisory relationships with customers and continuously exceeding client expectations

  • Guide clients through findings and providing subject matter expertise for response activities

  • Assist in technology deployment and client onboarding processes

  • Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap

  • Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

The skills you’ll bring include:

  • Extensive experience working within Information Security or related discipline

  • Significant client relationship management experience, with the ability to build long lasting credible relationships

  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess

  • Strong understanding of common enterprise technologies

  • Prior technology deployment and configuration experience

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.