Strategic Partner Manager, MSSP



United States · Boston, MA, USA
Posted on Wednesday, November 1, 2023

Strategic Partner Manager, MSSP

The Project Manager on Rapid7’s MSSP team is responsible for ensuring the successful implementation of Rapid7’s most strategic MSSP partners.

About the Team

As a strategic group under Rapid7’s Chief Business Officer, the MSSP Team is on a mission to build the world’s leading Security Operations platform for Managed Security Service Providers (MSSPs). Responsible for a core pillar of Rapid7’s corporate strategy, Rapid7’s MSSP team works cross-functionally to guide the development of new product capabilities, business systems, and operational processes that attract and retain MSSP partners, thus growing a crucial part of Rapid7’s business.

About the Role

As a key member of a high-profile team, you will work directly with Rapid7’s most strategic MSSPs to ensure their successful implementation as a strategic Rapid7 partner. By developing an intimate understanding of your partner’s unique and complex business requirements, you will be the MSSP’s primary advocate for success within Rapid7. Through consistent project management processes, you will successfully guide teams across the organization to meet the needs of the MSSP while leading your partner to successfully integrate their people, processes, and technologies with the Rapid7 platform and MSSP program.

In this role, you will:

  • Oversee the successful onboarding, implementation, and ongoing success of our most strategic MSSP partners

  • Collaborate with cross-functional teams, including Product, Technical Support, Sales Engineering, and Commercial Operations to ensure the MSSP's requirements are met

  • Develop and maintain detailed project plans for MSSP implementation, tracking progress and ensuring timely completion

  • Serve as the primary business operations point of contact for the MSSP partner

  • Identify potential challenges and bottlenecks in the implementation process and devise strategies to overcome them

  • Provide regular updates to both internal stakeholders and MSSP partners on implementation status

  • Build and maintain strong, long-lasting relationships with MSSP partners.

The skills you’ll bring include:

  • 8+ years of experience in strategic account management

  • Experience in working with MSSPs, with a strong understanding of the unique needs of MSSPs

  • Strong account management skills with experience in managing partner relationships

  • Strong project management skills

  • Solution-oriented mindset with a proactive approach to problem-solving

  • Excellent communication and interpersonal skills

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.