UX Content Designer - D&R



Belfast, UK
Posted on Friday, November 17, 2023

As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their digital environments.

We are looking for a spirited UX Content Designer to help reimagine, design, and implement content experiences that our customers need to solve their most complex cybersecurity challenges. Our ideal teammate thrives in a fast-paced environment, believes that learning is a critical aspect of the user experience, and is a self-starter.

About the Team

You’ll work hand-in-hand with:

  • UX Content and UX Design partners to craft content experiences end-to-end that guide our customers to achieve their outcomes.

  • Product Management and Go-To-Customer experts to identify and balance business goals, and end-to-end content experiences that expand product knowledge for our internal and external stakeholders.

  • Research, Support, and Customer Success to understand how our customers actually use and deploy our products in the real world.

  • Visual Design and UX Engineering to work within and contribute to our design system, and ensure necessary content elements and editorial guidelines are available to PM, UX, and engineering partners.

  • Software Engineering with direct partnership and collaboration on technical details to understand what needs to be documented, how, at what granularity, and by which medium.

About the Role

In this role, you will:

  • Help create content experiences that guide our customers to achieve their outcomes.

  • Design engaging learning experiences, including in-product walkthroughs, help documentation, infographics, multimedia content (including videos), and more.

  • Help identify gaps in customer experiences across the content lifecycle, and ensure a cohesive editorial tone across our product brand

  • Provide holistic oversight for help content and provide recommendations based on industry best-practices.

  • Continuously audit and assess our products to ensure alignment with our content standards.

  • Engage and collaborate with stakeholders to encourage a content-as-a-priority approach.

  • Be a positive, supportive, kind, and thoughtful member of our Rapid7 family.

The skills you’ll bring include:

  • Excellent written and oral communication skills.

  • An obsession with grammar and writing rules.

  • A research-driven approach to content design.

  • The right mix of technical knowledge, writing skills, and analytical skills to deliver awesome content experiences.

  • Knowledge of information architecture and how it relates to in-product and documentation experiences.

  • Excellent graphic design and data visualization skills.

  • A passion for technology and desire to learn about it.

  • Experience working with regex, Git, JIRA, Markdown, Pendo, Sketch, Jenkins, Miro.

  • Experience working directly with cross-functional teams, including product management, marketing, experience design, and software development.

  • The ability to communicate complex ideas clearly and concisely.

  • Strong project management skills.

  • The ability to be a team player.

  • The tenacity, humor, and people skills to work with and obtain information from a wide variety of team members.

  • A desire to help others and lift teammates up.

And finally, it’d also be extra nice if you have the following education and experience:

  • BA/BS degree in Psychology, Human Factors, Communications, Computer Science, a related field, or equivalent practical experience.

  • 1+ years of experience in user experiences, documentation writing, or information design

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.