Associate Customer Solutions Engineer

Rocket Software

Rocket Software

Customer Service
Multiple locations
Posted on Thursday, May 30, 2024

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Associate Customer Solutions Engineer as a Professional Services EDI Consultant provides a wide range of EDI services that are based on Rocket’s EDI product, from implementation and training to consulting on industry best practices for enterprise level customers. Consultants are expected to represent Rocket Software in the highest professional manner as a product expert and trusted advisor.

Essential Duties and Responsibilities:

  • Provides exceptional value-driven services to customers.
  • Translates business requirements into technical EDI solutions.
  • Analysis, creates, tests, and implements EDI transactions using Rocket EDI systems.
  • Design of efficient processing of incoming and outgoing EDI messages including customer/supplier communication connections.
  • Deploys completed processes and solutions and facilitates support transition to Rocket EDI Support team.
  • Provide technical support during and after implementation for EDI configurations and setup.
  • Support organizational knowledge build pertaining to EDI and transaction standards.
  • Actively participate in resolving EDI issues related to customer and/or supplier EDI requirements as 2nd and 3rd tier support.
  • Stay current on new and emerging EDI technologies; recommend changes as appropriate and assist in the implementation of the selected technologies.

Required Qualifications:

  • Bachelor’s Degree, or equivalent experience
  • 2+ years in related EDI analyst or consultant position
  • Skills or experience in the following areas:
  • Mapping and configuration experience in EDI using various EDI translators.
  • EDI standards: EDIFACT, X12, VDA, ODETTE
  • NON-EDI messages: SAP IDOC, XML/cXML, JSON, CSV, Fix-Length.
  • Communication Standards: OFTP2, AS2, X400, FTP/SFTP, VAN
  • Database technologies: MySQL, MSSQL
  • Windows, Linux
  • Fluent German and English language skills
  • Excellent interpersonal, relationship management and communication skills.
  • Critical thinking, analytical and troubleshooting skills

Additional Preferred Experience:

  • Basic knowledge and experience of programming methodology and algorithms
    (e.g., with Java, C, .NET, JS, Python, PERL, etc.)
  • Basic XSLT knowledge

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!