Fuels Quality Specialist



Quality Assurance
Rotterdam, Netherlands
Posted on Wednesday, May 17, 2023
, Netherlands

Job Family Group:

Downstream Supply Chain

Worker Type:


Posting Start Date:

April 11, 2023

Business unit:


Experience Level:

Experienced Professionals

Job Description:

What’s the role?

The position of Fuels Quality Specialist focusses on supporting Shell’s Trading, Commercial and Retail businesses in Benelux and France. Scope covers fuels and fuel components, low carbon fuels, but also chemicals and refinery feedstocks.

You will be part of an internationally operating team, supporting Shell’s businesses in Europe and South Africa. The team consists of 16 FTEs and operates from 6 main locations.

Your role is to improve product quality assurance throughout the supply chain, support and resolving product quality incidents, carry out root cause investigations and share learnings from incidents.

You support Shell’s business when introducing new fuel products, ensuring product quality risks are understood, managed and mitigated.

You support our sales and marketing teams by preparing communications and responding to technical customer queries and claims.

You will also provide product technical trainings to businesses to grow their fuels technical competence.

You may be representing Shell in the industry working in industry associations on new fuel standards and specifications.

Shell’s business and market environment is very dynamic; supply chains are becoming more complex, there is growing regulatory complexity, and we are acceleration introduction of low carbon fuels to reduce carbon footprint of our products.


  • Provide product quality advice and support to Shell businesses.

  • Provide technical support with claims, complaints and incidents; this includes troubleshooting, root cause analysis, and incident mitigation.

  • Carry out structured product quality incident investigations and reporting and preparing and sharing learning from incidents.

  • Support the implementation of quality and technical standards, policies and processes.

  • Provide technical training on fuels product to staff in the different businesses, operations and support functions.

  • Responsible for managing fuel quality specifications and fuel quality waivers.

  • Work with and support claims and legal departments when managing product quality claims for our commercial and trading business.

  • Performs audits of storage terminals, inspection and laboratory services

  • Represent Shell in industry associations and fuel quality standardization organizations.

What we need from you

  • Good communication and stakeholder management skills

  • Ability to deal with and analyse more complex (technical/quality) issues and come with practical and commercials solutions.

  • Self-starter, passionate and result focused.

  • Ability to operate with autonomy and manage priorities.

  • Team worker and operate effectively in virtual teams.


  • A Bachelor's or Master's degree with qualifications in a technical discipline e.g. chemistry, chemical engineering or equivalent experience

  • Knowledge of quality assurance, laboratory and analytical techniques, testing methods, sampling procedures

  • Experience and understanding of product supply chains, production, storage, handling and transportation of products.

  • Experience in product quality from research and development, product management, technical/commercial sales, supply operations or terminal operations

  • Fluency in Dutch and English language

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone applies when they don’t feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

Company Description

Shell Nederland BV is a platform for international collaboration, with Shell offering direct employment to around ten thousand people in the Netherlands alone, including roughly 2,800 non-Dutch employees from around 80 countries. Diversity is key at Shell Nederland, and our employees reflect the innovation that stems from a diverse workforce. By joining Shell Nederland, you will benefit from an unrivalled industry-leading development programme that will see you tap into a pool of expert knowledge that will help propel your career. Shell Nederland is the holding company of most Shell companies operating in the Netherlands. Shell Nederland also has an advisory and coordinating role in numerous areas.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.



Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.