Smart Automation Operations Analyst



IT, Operations
San Francisco, CA, USA
Posted on Monday, July 3, 2023
, Philippines

Job Family Group:


Worker Type:


Posting Start Date:

April 11, 2023

Business unit:


Experience Level:

Early Careers

Job Description:

Helps support the Finance function in Continuous Improvement, integrating the improvement agendas of Process, Data, Systems and People, the core elements of Operational Excellence.


Where you fit

As we transition to cleaner forms of energy, the challenge facing the energy industry in the coming decades is considerable. To support Shell’s ambition, Digital Operations Analysts are vital to how we operate automated solutions effectively and efficiently to support Finance processes. This role will manage the operational responsibilities in RPA Control room and Power Automate Desktop, ensure all solutions are run on time as per agreed schedule and reported.

If you are interested in latest technologies like RPA and looking to have operational experience in these technologies, has passion to work in hyperactive environment and enjoys resolving roadblocks this could be your chance to make your mark in Shell Business Operations. This role would give exposure to multiple activities across processes which would help in broaden your knowledge in finance process.

This is a good opportunity for people who would like to learn multiple finance process activities and develop network across processes.

Key challenges include:

  • Working with process teams across geographies in virtual environment.
  • Understand the technology operated from digital operations.

What’s the role?

As Digital Operations Analyst you will be responsible for running and monitoring bots in test and production environment.

More specifically, your role will include:

  • Running production bots on time and reporting the result
  • Support UAT of RPA scripts
  • Manage exceptions during the run
  • Monitor and report PAD automations
  • Provide input to KPIs
  • Support key Senior Specialists in key activities

What we need from you?

  • A Bachelor’s Degree in Finance or Information Technology
  • Basic understanding of IT and digital applications
  • Preferably with 1 – 2 years of experience in BPO Operations or IT industry.
  • Preferably with experience in automation projects and in RPA
  • Good communication skills
  • Must be willing to work in shifts (3pm – 12nn or 12nn – 9pm PHT, will follow PH holidays)

Behavioral Competencies:

  • Must be proactive
  • Willing to learn to handle multiple priorities
  • Good interpersonal skills and ability to communicate with clarity
  • Experience of working in a virtual team will be an added advantage

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

A Rewarding Place to Work

  • Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
  • We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.