Engineer - APJ Support



Customer Service
Cyberjaya, Selangor, Malaysia
Posted on Thursday, July 13, 2023
Selangor, Malaysia

Job Family Group:

Process Engineering

Worker Type:


Posting Start Date:

June 30, 2023

Business unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

Where you fit

Technical Asset Operations (TAO) is a key enabler for the accelerated delivery of Shell’s Asset Management System and will help us to reach our ultimate potential in Downstream Manufacturing, Integrated Gas and Upstream. TAO provides high quality and cost-competitive technical resources who are not physically present at site yet are an integral part of asset teams delivering value through end-to-end AMS work processes.

What's the role

The APJ-OMP Support is responsible for developing subject matter expertise in the use of the APJ-OMP S&OP (forecasting + optimization) and daily scheduling models and in the accompanying MSC APJ work processes. This role will help support the global Chemicals value chain with guidance from the APJ-OMP Product Owners (PO). The main customers will be the Business Management Sales & Marketing, ROM (REEs and EMCs) and Supply teams that are heavy users of the tool.

  • Act as center of excellence for users on work process and tool use.

  • Understand the business work process and use for the APJ-OMP tool and translate it into the improvement use cases (user stories)

  • Collaborate with PO on tool development and enhancements including use of Power-BI and basic programing changes for Shell developed changes

  • Collaborate with Shell IT and/or OMP vendor to troubleshoot issues.

  • Engage with Business Management Team users to develop and/or support automating processes based on business requirements

  • Ensures that the APJ tool picks up data from all relevant sources (plant historian, SAP, pricing toolkit via Chemicals data platform)

  • Coordinate data interface bug fixes or enhancements with IT

  • Provide insights and steer on opportunities for integration with other supply and commercial tools

  • Supports with the onboarding of new employees with APJ tool and all relevant work processes along with the vendor, POs, Margin Optimization and operations RPEs and regional SMEs

Role Requirements

  • Engineering degree or equivalent, with relevant refinery oil and gas experience
  • Minimum 10 years total experience, with at least 3-4 years on planning and scheduling space or supply chain optimization
  • Experience in planning using LP models
  • Able to demonstrate commercial mindset to identify and drive margin opportunities to delivery
  • A high level of comfort in using computer-based tools as well as unit simulators
  • Hands on experience working with Databases (SQL, MS access) and SAP is a plus


Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.

An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.

  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

  • We offer several flexible working arrangements subject to business requirements for our employees to help support work-life balance.

A Rewarding Place to Work

  • Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones.

  • We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.