Project Credit Debt Collection Analyst



San Francisco, CA, USA
Posted on Monday, July 17, 2023
, Philippines

Job Family Group:


Worker Type:

Regular (FTC) (Fixed Term)

Posting Start Date:

Business unit:


Experience Level:

Early Careers

Job Description:

The Debt Collection Specialist is responsible for delivering the operational excellence of Debt Collection & Recovery activities within assigned portfolios under the PH Mobility B2C NFR Credit Operations.

This role will also represent the team in working closely with the Senior Team Manager and Debt Management Lead to deliver operational excellence and automation initiatives within East Credit debt collection & recovery portfolios.


Debt Collection:

  • Lead debt collection performance and drive improvements through transparent overdue management KPIs including Overdues, DSO and OLI for assigned portfolio.

  • Provide support and inputs to formulate debt collection strategies based on business risk appetite to Debt Management Lead.

  • Operationalise debt collection strategies, oversee the effectiveness and efficiency in delivery of debt collection operations for assigned portfolios.

  • Perform deep dive for designated portfolio to identify areas for improvement towards stronger working capital position

  • Perform in-depth analysis of overdue drivers in portfolio assigned and deliver impactful solutions

  • Lead debt collection/recovery forums and engagements with stakeholders for timely performance review and issue resolutions in assigned portfolios.

  • Support the debt collection performance and reporting/MI including monthly KPI, bad debt learnings for assigned portfolio.

  • Ensure timely allocation of cash received from customers and closure of open line items within customer accounts.

  • Perform reconciliations of customer accounts where required to enable recovery and clearing of open line items.

  • Perform refunds to customers for assigned portfolios on need basis based on approve policies and processes.

  • Manage block order release based on approved credit strategies and assigned Manual of Authorities by assessing risk and providing recommendations on credit decisions.

  • Support in follow through and debt collection of Certificate Withholding Taxes

Super User Roles

  • Be the super user for all matters relating to debt collection on GSAP system for PH Credit Operations.

  • Support/lead continuous improvement, including digitalisation, projects within the debt collection process in East Credit via data insights from KPIs/FSCM/ERS.

  • Provide support to end users in resolving process and system issues.

  • Participate actively in the Super User Network

  • Provide support to projects assigned as super users. (eg: system testing, designing test scripts, consolidate end user feedback, etc)

  • Applies and share knowledge and understanding of debt collection best practice in resolving issues (system/process related)

  • Contribute to capability building through buddy system for Debt Collection analyst to formulate solutions for issues relating to debt collection and cash allocation.

  • Identify inconsistencies in the process; ensure that work instructions provided by central PE team is followed if not, provide feedback to Subject Matter Experts (“SMEs”) for required changes.


  • Clear understanding of GSAP and Account Receivables and basic accounting principles.

  • Ability to deal with internal and external parties to drive operational excellence.

  • Adaptable to change and willing to continue to pursue process improvements opportunities for final decision and implementation cross team/teams (i.e. Automation; macro).

  • Due to growing nature of the business candidate must have the ability to balance competing priorities

Qualifications & Requirements

  • Degree in business management/accounting

  • A minimum 3-4 years of experience in account receivables activities is an added advantage

  • Amendable to work on a Fixed Term Contract

  • Must be willing to work on a hybrid work arrangement.


  • Strong aptitude for managing processes and driving towards best-in-class process performance

  • Strong influencing skills to influence decision making in balancing risk/reward

  • A passion for learning soft and leadership skills

  • Passion for coaching is highly desired

  • Passion for digitalisation is highly desired

Professional Experience

This role requires a result driven, focussed individual with excellent communication skills and high self-motivation. He or she must be able to work under tight time pressure whilst still maintaining high standards of work not only personally, but also within the team, resiliently. He/She must be able to encourage and support other analysts within the Credit team in achieving team delivery, and positively engage with others to improve business processes and performance where necessary. The individual should possess strong commercial acumen to be able to support project deliveries. He/She must be credible and be able to negotiate with stakeholder to formulate and drive issue resolutions.



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