HR Advisor MENA/Qatar



People & HR
Cyberjaya, Selangor, Malaysia
Posted on Saturday, August 26, 2023
Selangor, Malaysia

Job Family Group:

Human Resources Jobs

Worker Type:


Posting Start Date:

July 24, 2023

Business unit:

Human Resources

Experience Level:

Early Careers

Job Description:

Where you fit?

Providing a world-class HR experience to Employees and Line Managers is essential in a changing and competitive talent landscape. As an HR Advisor, you will empower performance by creating exceptional HR experiences.

What’s the role?

HR Advisor MENA/Qatar will need to support line managers on simple to medium complexity HR matters (e.g. policy related queries) as well as to provide end-to-end HR Advice to Line Managers and liaise with HR experts to get input on complex cases including provide coaching & feedback to line managers

  • Responsible for delivering HR advice to employees and line managers; supporting managers with HR-related cases.

  • Provide seamless end-to-end resolution of HR queries to line managers and employees. Queries may include, but not limited to: Exit/ Redundancy management; Policy guidance; Absence management; Leave, Retirement, Benefits, ERIR advice

  • Support Line Managers with Organizational Management, related to organizational changes and resourcing.

  • Support Line Managers with local and global policy queries.

  • Apply policies to specific business situations, including determining exceptions.

  • Support with the execution of global/local change initiatives.

  • Upon request, provide insight to line managers through analysis of data from Workday and other HR Systems.

  • Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs.

  • Provide coaching and feedback to line managers, equipping to line managers to deal with HR related matters in a correct and compliant way.

  • Supports the execution and timely delivery of critical business change initiatives. This includes, but not limited to: Country-specific organization redesign implementation; business/function ramp-up or demobilization events, requiring cross-HR co-ordination e.g. Talent, Integrated Resourcing and International Mobility.

  • This role will supporting Middle East/Qatar which required to work from Sunday to Thursday

  • Working hours is from 11am to 8pm

What we need from you?


  • Able to work independently.

  • Able to prioritize and deliver to deadlines in a fast-paced environment.

  • Employee Centric and Service Excellence mindset

  • Ownership: end to end accountability for resolution

  • Assertiveness and courage to challenge


  • Having a critical thinking - Problem solving and decision-making skills

  • Diagnostic and investigation skills

  • Advocacy and inquiry - able to ask quality questions

  • The ability to coach and offer advice/alternatives, as opposed to just providing answers.

  • Skills in having effective contracting conversations with the ability to manage expectations

  • Partnering skills, and business understanding

  • HR Information & Analysis skills


  • Good understanding of HR Model, and where to find specialist knowledge

  • Knowledge of local and global policies, and the associated processes

  • An understanding of policy intent with knowledge of when exceptions should be applicable

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.

An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We offer several flexible working arrangements subject to business requirements for our employees to help support work-life balance.

A Rewarding Place to Work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.



Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.