Claims Specialist in Logistics Mid Shift



Posted on Friday, September 1, 2023
, Poland

Job Family Group:

Downstream Supply Chain

Worker Type:


Posting Start Date:

Business unit:

Experience Level:

Early Careers

Job Description:

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals, natural gas, electrical power and CO2.
This particular role will be supporting the Trading and Supply business.

The key to becoming a successful Claims Specialist is to minimize the impact of cost claims and maximize the recovery of pursued claims.

We are looking for highly motivated people that are results-driven, work resiliently under pressure, and can demonstrate a passion for getting the best deal for Shell. Commerciality, curiosity, attention to detail, and problems all come naturally to our ideal candidate.

If you have a track record proving that you are a quick learner, a good communicator, and strong at building relationships with your stakeholders - then we are looking for you.

Key accountabilities include:
This position will support our Americas operations and therefore the work pattern will coincide with Houston office hours (1.00PM – 9.30PM).

  • Investigate the events of product claims and check the contractual agreement around costs.

  • Prepare product quantity claims with third parties and stakeholders to maximize income while reducing costs paid out to prevent exposure for Shell.

  • Ensure timely recovery of claims and correct reflection of financial implications in trading systems.

  • Co-operate with global stakeholders (such as Oil Traders, Commercial Operators, Inspection companies, Legal team, Product Quality team, etc.)

  • Negotiate claims to deliver value and retain profit.

  • Prepare monthly/quarterly reports and trend analysis.

  • Manage and monitor the sanctions process according to Compliance requirements.

  • Actively seek Continuous Improvement opportunities to save time and money and enable you to effectively shape your work.

  • Take responsibility for safety, compliance, and audit readiness.


  • University Degree level or equivalent work experience.

  • Exposure to working with global stakeholders and counterparties via remote communication.

  • Evidence of ability to identify the root cause of problems and generate/support creative solutions to those problems.

  • Evidence of thriving in a fast past, high energy and demanding working environment where the ability to prioritize tasks is essential.

  • Inquiring and strong analytical skills to understand every detail of an Oil deal, its execution, and the technicalities around the operation.

  • Microsoft Excel skills at medium level.

  • Ability to read and interpret legal language would be an asset.

  • Experience in the industry, particularly in Marine/Terminal Operations, Oil Loss Claims, Quality claims, Refinery and Terminal Logistics and/or Trading Contracts would be an advantage.



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