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Delivery Assurance Analyst
Shell
This job is no longer accepting applications
See open jobs at Shell.See open jobs similar to "Delivery Assurance Analyst" Mass Technology Leadership Council.IT
Istanbul, İstanbul, Turkey
Posted on Sep 5, 2023
, Türkiye
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Job Description:
Job Purpose:
- To liaise with drivers, hauliers, customers (IVR), CSC and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.
Principal Accountabilities:
- Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
- Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
- Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers
- Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed
- Initiate surcharges for Left on Board and urgent orders to the customers.
- Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible
Special Challenges:
- Assess/handle unplanned issues arising from delivery/system constraints.
- Assess the implications of HSSE requirements, customer on-site HSSE risk, discharge requirements of drivers
- Ensure compliant scheduling with VRIP rules
- Feedback effectively to scheduling team and scheduling admin
- Continuously rotating shift system (working in 2 shifts (from Sunday 22:00 till Saturday 22:00)
- Workload in Festive periods, price change days, high season (summer) and weekends
- RTS Growth
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DISCLAIMER:
This job is no longer accepting applications
See open jobs at Shell.See open jobs similar to "Delivery Assurance Analyst" Mass Technology Leadership Council.