Graduate Operations Advisor - Technical



IT, Operations
San Francisco, CA, USA
Posted on Friday, September 8, 2023
, Philippines

Job Family Group:

Human Resources Jobs

Worker Type:


Posting Start Date:

August 1, 2023

Business unit:

Human Resources

Experience Level:

Early Careers

Job Description:

Where you fit in

The role will support end-to-end Graduate Development operations, ensuring smooth execution of Shell Graduate Program (SGP)-related processes and activities to facilitate a best-in-class graduate experience.

The role will have a strong working relationship with Talent Excellence, Talent Advisors, HR in the Business, and HR Operations and Employee Experience. Client types include stakeholders of different seniority (from Graduates, Line Managers, Talent Advisors, Learning Advisors, Business and Discipline Heads and Representatives to HR Advice, HR Services Process Managers to VP Talent Excellence).

About the role

As the Graduate Operations Advisor, you are expected to:

  • Provide expertise and support to Graduate Development and other high touch processes with exposure to TalentNet and Senior Stakeholders in the Business.
  • Monitor and support Graduate milestones to ensure objectives of the Shell Graduate Program are met.
  • Responsible for Continuous Improvement and sharing best practices within and outside the team. This includes delivery of improvement initiatives through partnering with HR Experience Leads and Process Analysts (Resource & Develop), Business, and Talent Excellence.
  • Participate in local and global Talent projects. Represent Talent Operations in various forums and preparing/giving presentation on Talent topics. Act as a Country, Business or Talent Process Focal Point.
  • Support implementation and development of our Talent and D&I policies, including subsequent processes and projects, sponsored by Talent Net or HRE. Coordinate with a variety of colleagues across the organization to drive projects or offer change management support where needed
  • Conduct Annual Assurance Checks and After-Action Reviews (AAR) for Graduate Operations, or other Talent Activities and Processes.

What we need from you

  • Demonstrates customer focus in a culturally diverse environment and maintains credibility and strong working relationships with all stakeholders
  • Can handle complex and confidential individual cases with minimal supervision
  • Able to work under pressure, whereby setting priorities is key to deliver quality output on time
  • Ability to manage multiple stakeholders, including sensitive or challenging discussions. Adapts in an environment with a variety of stakeholders, both in terms of seniority, location, and discipline.
  • Can identify and apply best practices to increase efficiency, demonstrating drive for continuous improvement by addressing issues or gaps and implementing new solutions.
  • Minimum 2-3 years of experience
  • Proficiency in the English language (both written and verbal)
  • Previous experience in Shared Services or relevant experience in a multinational environment is an advantage
  • Previous experience as a HR Generalist and/or Talent Management is a plus
  • Proven stakeholder engagement and project management skills is an advantage
  • Familiarity with Talent/HR Tools, Systems & Processes is an advantage
  • Amenable to report following a mid-shift working pattern (3pm to 12mn PH time)

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.



Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.