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Computer Operations Technician
Sensata Technologies
This job is no longer accepting applications
See open jobs at Sensata Technologies.See open jobs similar to "Computer Operations Technician" Mass Technology Leadership Council.Operations
attleboro, ma, usa
Posted on Oct 22, 2023
The Computer Operations Technician is responsible for resolving support requests and communicating the remediation directly with the employee, or via email, IM and/or using an automated Service Desk system. This role may have day to day supervisory responsibilities for other onsite Technicians
- Receive and log support tickets, using company’s Help Desk system
- Troubleshoot and fix end-user problems with applications, hardware systems, and network connectivity
- Printers management (installation, troubleshoot, removal, etc.)
- Deployment of new hardware (PCs, including desktops, laptops and peripherals)
- Regularly communicate with internal customers regarding status of helpdesk tickets
- Maintain issue resolution documentation, including diagrams, maps, configuration, etc
- Train end-user on IT policies and procedures
- Help implement IT strategy for proposed projects
- Proactively identify and initiate work processes and tool improvements which lead to increased productivity and employee satisfaction
- Identify sources and trends of recurring technical problems to prevent future occurrences
- Ensure highest level of support for all customers measured by metrics and service levels
- Assisting with IT projects (e.g. software migrations, hardware upgrades, technology research, documentation, and cost analysis)
- Performing routine maintenance on PCs (e.g. software updates, virus scans, hard disk de-fragmentation, and hard disk clean-up)
- Remaining up-to-date with new technology and industry trends to help develop proposals and recommendations to improve office productivity
SmarterTogether
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
This job is no longer accepting applications
See open jobs at Sensata Technologies.See open jobs similar to "Computer Operations Technician" Mass Technology Leadership Council.