Computer Operations Technician

Sensata Technologies

Sensata Technologies

attleboro, ma, usa
Posted on Sunday, October 22, 2023
The Computer Operations Technician is responsible for resolving level 1 and 2 support requests and communicating the remediation directly with the employee, or via email, IM and/or using an automated Service Desk system.
Job Responsibilities:
  • Receive and log support tickets, using company’s Help Desk system
  • Troubleshoot and fix end-user problems with applications, hardware systems, and network connectivity
  • Printers management (installation, troubleshoot, removal, etc.)
  • Deployment of new hardware (PCs, including desktops, laptops and peripherals)
  • Regularly communicate with internal customers regarding status of helpdesk tickets
  • Maintain issue resolution documentation, including diagrams, maps, configuration, etc
  • Train end-user on IT policies and procedures
  • Help implement IT strategy for proposed projects
  • Proactively identify and initiate work processes and tool improvements which lead to increased productivity and employee satisfaction
  • Identify sources and trends of recurring technical problems to prevent future occurrences
  • Ensure highest level of support for all customers measured by metrics and service levels
  • Assisting with IT projects (e.g. software migrations, hardware upgrades, technology research, documentation, and cost analysis)
  • Performing routine maintenance on PCs (e.g. software updates, virus scans, hard disk de-fragmentation, and hard disk clean-up)
  • Remaining up-to-date with new technology and industry trends to help develop proposals and recommendations to improve office productivity

Job Requirements:

  • As the liaison to the user community, candidate must have excellent interpersonal skills, verbal communications skills the ability to work effectively with the other IT team members to resolve work orders in a timely manner
  • Must be a quick learner, self-sufficient and follow through on tasks to completion, in a high-volume work driven environment
  • Service-oriented attitude
  • Ability to communicate (Oral/Written) effectively and coordinate action with all levels of the organization
  • Business experience with MS Office applications (required; Office 365).
  • Cisco telephone system troubleshooting experience
  • Business experience with email/scheduling applications
  • Highly organized with strong attention to detail
  • Excellent customer service skills.
  • 1-2 year experience in a related information technology support field
  • Able to prioritize tasks and projects
  • Ability to manage multiple tasks and projects
  • Experience with Microsoft Windows, Microsoft Office, networking technologies
  • Occasional off-hours or weekend work required for upgrades, conversation, maintenance, etc.
  • Proven track record of globalizing services and support


  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

  • As OneSensata, we are working together to make things work together

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