Business Analyst, Salesforce

Sensata Technologies

Sensata Technologies

IT, Sales & Business Development
antrim bt41, uk
Posted on Thursday, March 28, 2024
Sensata Technologies is a global industrial technology company striving to create a cleaner, more efficient, electrified and connected world. Through our broad portfolio of sensors, electrical protection components and sensor-rich solutions which create valuable business insights, we help our customers address increasingly complex engineering and operating performance requirements.

We are recruiting for an experience Revenue Operations Specialist - Salesforce to join our global CRM team. In this role you will be responsible for customer return data analysis and coordinating activities related to quality, failure analysis and product management.

General Responsibilities

  • Arranges the analysis, articulation and presentation of complex data, in order to allow effective and timely management decisions
  • Provides consistent data storage, access and update for all users
  • Communicates with various functions, project families and regions on trends and measurable results
  • Proactively plan for trends and implements training to mitigate repeat events
  • Collaborates with teams to create strategy based in actionable data which aligns with long term vision of a zero-incidence culture

Experience / Qualifications

  • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
  • Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
  • Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
  • Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
  • Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
  • Teamwork - Ability to work with others and work synergistically with fellow team-members
  • Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
  • Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
  • Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
  • Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
  • Resilience - Ability to work under pressure and prioritize

Key Responsibilities:

Salesforce Administration and Optimization:

  • Serve as the primary point of contact for all Salesforce-related queries and issues within the Commercial Excellence team.
  • Customize and configure Salesforce to meet the specific needs of Sensata Technologies, including creating custom objects, workflows, reports, and dashboards.
  • Continuously assess and implement enhancements to Salesforce to improve functionality and user experience.
  • Test functionality of new implementations in Salesforce prior to releasing to business.
  • Elicit, capture, and transform business requirements into functional system requirements.
  • Track user adoption and provide additional training where necessary.

Data Management and Reporting:

  • Ensure the accuracy and integrity of data within Salesforce by performing regular data audits and cleanups.
  • Develop and maintain comprehensive reports and dashboards that provide actionable insights to sales leadership and other stakeholders.
  • Monitor key performance indicators (KPIs) and provide regular updates on sales performance and revenue trends.

Process Improvement:

  • Identify and implement process improvements to streamline sales operations and increase efficiency.
  • Collaborate with cross-functional teams to develop and document standard operating procedures for revenue operations.
  • Lead initiatives to integrate Salesforce with other business systems and tools to enhance data flow and operational coherence.

Training and Support:

  • Provide training and support to sales team members on Salesforce best practices and new features.
  • Create and maintain training materials and documentation to ensure consistent use of Salesforce across the organization.
  • Assist in onboarding new users and ensure they are fully equipped to utilize Salesforce effectively.

Strategic Collaboration:

  • Work closely with the Commercial Excellence leadership team to align Salesforce capabilities with business objectives.
  • Participate in strategic planning sessions to identify opportunities for leveraging Salesforce to drive business growth.
  • Act as a liaison between the sales, marketing, customer service, tech support and IT teams to ensure seamless communication and coordination.

Required Skills and Experience

  • Bachelor’s degree in business administration, Information Technology, or relevant experience preferred.
  • 3-5 years of experience in revenue operations, sales operations, or a related role preferred.
  • Proven expertise in Salesforce administration and configuration; Salesforce certification(s) preferred.
  • Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Excellent communication and interpersonal skills, with the ability to train and support users at all levels of the organization.
  • Experience with data management and reporting tools; proficiency in Excel and data visualization tools is a plus.
  • Ability to work independently and manage multiple projects simultaneously.


  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

  • As OneSensata, we are working together to make things work together

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NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.