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Manager, Customer Quality Engineer
Sensata Technologies
Customer Service, Quality Assurance
Changzhou, Jiangsu, China
Posted on Monday, September 2, 2024
The Customer Quality Engineering Manager is responsible for managing strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.
General Responsibilities
• Customer interface leader and high level interface with production sites for quality improvement strategy
• Set quality goals and trending data for product families
• People Management and Talent development of team members i.e. recruitment, performance reviews, compensation recommendations, succession planning, performance improvement and employee relations
• Supports Budget and resource planning
• Influences design for manufacturability with Design, Process, Manufacturing and Mechanization teams
• Manages all aspects of quality and continuous improvement across several new product developments across various customer groups
• Full process leader and ownership for customer launches. Fulfill our customers’ Quality System requirements e.g. Advanced Product Quality Planning and manage the relationship with our Customers’ Quality representatives
• Ensures global consistent use of the Sensata NPD process to drive results
• Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements
• Facilitate Risk Management process in compliance to appropriate external standards and corporate policies. Provide technical support to NPD teams in generating risk files for new products
• Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals for the new products
• Develop test methods/procedures to support product validation efforts
• Design for Six Sigma (DFSS)
• Document issues and ensure lessons learned are captured/shared amongst the teams
• Work with production sites to prepare for launch requirements
• Gain cooperation of others, conduct presentations of technical information with specifics on projects/schedules and timelines. Responsibilities include understanding customer requirements and expectations, and developing/driving actions and schedules needed to support those program expectations
• Familiarity with manufacturing methods – welding, brazing, soldering, adhesive bonding, machining, stamping, molding and forming. Basic knowledge of core manufacturing processes (Calibration, Final function Transfer, leak testing, welding/soldering, adhesive and gel dispensing)
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Ability to lead, coach, and develop team members
• Holds self and others accountable to achieving goals and standards
• Ability to work in a fast-paced environment to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
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