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Customer Service Representative
Sensata Technologies
Customer Service
attleboro, ma, usa
Posted on Oct 25, 2024
Sensata is currently seeking a Customer Service Representative to join our growing team of Aerospace professionals. As a critical part of day-to-day business operations, the Customer Service Representative is responsible for interfacing with customers and maintaining positive relations through all points of the sales cycle. The CSR is also responsible for coordinating with various functions to ensure customer requests are handled appropriately and in a timely manner.
Responsibilities:
- Daily communication with customers regarding orders, schedule changes and overall status through production cycle
- Management of designated customers’ orders and dynamic schedules through customer-enabled portals
- Detailed order review and order entry into Sensata ERP system
- Maintenance of customer-specific records in Sensata ERP system
- Liaise with cross-functional teams such as production, planning, sales and accounting to ensure customer requests are handled appropriately
- Resolving production scheduling, shipping or invoicing problems
- Administration of customer product returns, determining validity of warranty claims and working with customer on repair quote if necessary
- Maintaining voice of customer reporting including customer scorecards and resolution of claims if necessary
- Recognition of add-on business opportunities
Requirements:
- Bachelors degree (preferred)
- 3-5 years in customer service experience (preferably aerospace or other high-tech manufacturing)
- Excellent computer skills including Microsoft Office applications and any experience with Oracle based products is a plus
- Strong communication and inter-personal skills are a must
This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.
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