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Order Management Coordinator
SharkNinja
Operations
Mexico City, Mexico
Posted on Feb 27, 2025
Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
Position Overview:
SharkNinja is the maker of class-leading Shark® vacuums and the innovative line of Ninja® kitchen appliances. As the business is enjoying rapid expansion, we are looking for an Order Management Coordinator to join the team and help deliver five-star products and services to consumers and retail partners.
The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Order Management Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks. The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. He / she is an advocate for the customer and customer experience. Fluent in both English and Spanish.
Key Duties / Responsibilities:
• Process all orders to send to the distribution facility for timely processing and delivery
• Verify inventory availabilities and understand allocation
• Collaborate with logistics: routing orders via EDI or Retailer portals
• Pro-actively open-order files by account indicating current routing issues & actions
• Weekly review of results with department lead and sales teams
• Actively work to achieve on-time delivery metrics (OTIF)
• Escalate issues and identify solutions
• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions
• Assist in the review and research of all disputes rejected claims to determine next steps
Attributes and Skills:
• Strong attention to detail and accuracy
• Ability to work autonomously
• Excel skills - intermediate level or above
• Strong problem solving and analytical skills
• Ability to work well under pressure in a fast-paced environment
• Well organized and able to multi-task
• Strong communication skills
• Ability to work well within a team environment
• Focused on the outcome for the team and company
Preferred Education and Experience
• University degree in business, logistics or supply chain management preferred
• 2+ years of experience in a customer service or account management role
• 2+ Years of experience with Retail Majors in a B2B capacity
Location: Mexico City- Santa Fe Region
Hybrid: 3 days a week in office
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
- Lead us to be “RARELY SATISFIED”
- Make things better each day; “PROGRESS OVER PERFECTION”
- Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
- Deliver something great; “WINNING IS A TEAM SPORT”
- Be clear and honest, “COMMUNICATING FOR IMPACT”
Explore SharkNinja:
SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com