Surveillance, QA & Systems Specialist



Quality Assurance
London, UK
Posted on Wednesday, October 11, 2023
, United Kingdom

Job Family Group:


Worker Type:


Posting Start Date:

August 8, 2023

Business unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

The Trading & Supply (T&S) Monitoring & Surveillance (M&S) team has global responsibility for the monitoring & surveillance of the trading practices and business communications in T&S. The Quality Assurance (QA) & System Calibration Specialist reports into the Centre of Excellence (CoE) Manager.

What’s the role?

You will be accountable for the following:

  • Manage the quality assurance process for monitoring & surveillance activities
  • Developing monthly KPI reports, creating insightful metrics and dashboards for internal and external audiences
  • Drive internal assurance reviews across Monitoring and Surveillance processes
  • Coordinate the identification and implementation of calibration changes to Surveillance tools.
  • Work across key projects that positively impact the effectiveness of the surveillance approach.
  • Act as secretary to the Governance review committee meetings
  • Act as deputy to CoE Manager as required

You will also be expected to:

  • Develop a fit for purpose quality assurance programme covering all Monitoring and Surveillance processes.
  • Carry out the quality assurance programme by coordinating actions across the global M&S team.
  • Provide leadership reporting of the results of business as usual activities in the form of MI and KPIs that also incorporate QA results.
  • Coordinate the identification of calibrations required for Surveillance tools.
  • Implement the calibration tests and report the findings to the leadership team for go-live sign-off
  • Act as secretary to the M&S governance committee by coordinating pre-reads and circulating minutes post meeting.
  • Act as deputy to Centre of Excellence Manager as required.
  • Periodically assess and manage the monitored population.
  • Work collaboratively with the Specialists in the regions to deliver as one team.
  • Liaising with business stakeholders as required.

What we need from you

We are keen to hear from Monitoring & Surveillance professionals with proficiency in surveillance systems/tools and relevant technology. Besides this, we hope to see the following skills and experience:

  • Monitoring and Trade Surveillance: Proficient understanding of market integrity risks and how they would manifest themselves across Oil and Energy markets based on strong knowledge of previous cases and the firm’s activities.
  • Regulatory Landscape Insight: Proficient understanding of market integrity, compliance and financial crime regulations and expectations and the ability to apply these to assess whether the firm’s activities are in line with regulations/expectations.
  • Market and Product Knowledge: Proficient understanding of oil and energy products and how they trade, including physical markets logistics (covering multiple product areas), and therefore the ability to identify unusual behaviours across complex activities.
  • Data Manipulation and Analysis: Desirable: Proficient data manipulation and analytical skills allowing for large data sets to be assessed in order to identify trending and outliers to support investigations into trading activities.
  • Core Soft Skills: Proficient communication and collaboration skills, demonstrating the ability to set the right tone and relay information succinctly and/or persuasively in order to get tasks completed in a timely manner. Advanced business analysis and report writing skills in order to process information, make critical judgements and present findings in a clear and concise manner.
  • Management: Ability to manage small teams, providing training, support, and mentorship to a small number of individuals.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that not everyone often applies when they do not feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. We look forward to receiving your application.

Flexible working

We are keen to support flexible working arrangements, subject to local regulations and legislative frameworks. If this is of interest to you, please describe in your application the type of flexible working arrangements for which you would like to be considered (e.g., part-time, job share).

About Shell UK

Shell is an international energy company that aims to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible. It is one of the world’s largest independent energy companies, operating in more than 70 countries.

Shell has a global target to become a net zero emissions energy business by 2050. This means that Shell aims to be net zero on all emissions generated by its operations and the energy needed to power them. The company is working with customers, business, and governments to address emissions across different sectors.

In March 2022, Shell UK announced an ambition to invest between £20 to £25 billion in the UK energy system over the next decade, more than 75% of which is intended for low and zero-carbon products and services including offshore wind, hydrogen, and electric mobility. These investments, which are subject to board approval, aim to propel the UK closer to net zero whilst intending to stimulate economic growth and jobs.

Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are one of the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy.

An innovative place to work

There’s never been a more exciting time to work at Shell.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.



Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.