Voyage Claims Advisor (Night)



San Francisco, CA, USA
Posted on Tuesday, November 14, 2023
, Philippines

Job Family Group:

Trading Jobs

Worker Type:


Posting Start Date:

October 11, 2023

Business unit:


Experience Level:

Early Careers

Job Description:

Job Purpose

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals, natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Bahamas, Dubai and Russia, with many other downstream entities situated across the globe.

We are interested in attracting people who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork while adapting to a changing business environment.

Where do you fit in?

The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defence, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.

What is the role?

The Voyage Claims Advisor will typically be:

Assigned to a less complex desk involving:

  • Few Multi-Desk (combi) cargoes involving different traders

  • Few deviations/ standard deviations on returning deal structure

  • Less challenging business partners and customers

  • Dem desks; Chemfeeds vessels and barge demurrage on all desks, PDE desks; Chemfeeds, LPG, Baseoil, Canada and Fuel Oil -> less complex operations, smaller quantities with less likely demurrage impact operational complexity, less contractual variation and challenges, less multi event voyages

More specifically, your role will include:

  • Manage a claims portfolio while setting daily prioritizations

  • Proactively calculate and negotiate claims with the intent of minimizing claim exposure to Shell entities; send recovery claims prior to time bar date (last date for submission)

  • Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed

  • Investigate the operations at load/ discharge port(s) and review contract and other agreements and check what was contractually agreed

  • Prepare claims with third parties and stakeholders to ensure high income for Shell while reducing cost paid by Shell

  • Ensure timely recovery of claims

  • Ensure payment of agreed cost claims when needed

  • Ensure close cooperation with the trading desk to understand their objectives, goals and preferred ways of working, their impact on your role; share with them exposure on deals and reasons for exposure

  • Ensure all claim activities are correctly reflected in financial and trading systems including the P&L

  • Support your line manager in understanding your portfolio position and support system clean-ups and reflection projects to guarantee data cleanliness

  • Learn root cause analysis and use knowledge to suggest ways to reduce claim exposure through operational and contractual improvements

  • Follow internal guideline on escalation to Team lead, Commercial Ops and Traders

  • Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims

  • Follow internal procedures for approval of payments and settlements

  • Use a continuous improve mind-set to support process improvements

  • Take ownership for safety, compliance and audit readiness

  • Support internal projects and support trainings where needed

What do we need from you?

  • Bachelor’s degree or equivalent (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)

  • Proven track record of successfully adapting to and working with exceptions that fall outside of a defined process

  • Evidenced ability to suggest process improvements and ways of reducing exposure

  • Evidenced commercial ability that is aligned with the goals and objectives of the business partner

  • Evidenced ability to work independently with a moderate amount of guidance

  • Evidence of good relationship building skills

  • Willing to work on a Night shift (9:00 PM - 6:00 AM)

  • Maritime / Legal / Sales / Claims background

  • Knowledge of Endur, RADAR, ECAP, SalesForce, SAP, IO

  • Claims handling experience

  • Commercial experience

  • Knowledge of Shipping and/or Trading and Supply



Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.