Document Controller Team Lead



Accounting & Finance
Makati, Metro Manila, Philippines
Posted on Wednesday, May 22, 2024

What is the role

The role of the Team Lead is to manage multidisciplinary team of engineering staff for complex business deliverables.

The Team Lead will also provide end-to-end Digital and Data remote support for the asset from Design, Drawing and Document management, Data (including Computerized Maintenance Management System and Connect Application Portfolio) and Digital.

- Pillar 1 Design

- Pillar 2 Drawing and Document Management

- Pillar 3 Data including CMMS and Connect Application Portfolios (CAP)

- Pillar 4 Digital

The TAO teams support partners from Contracting and Procurement, Integrated Gas & Renewables & Energy Solutions & Upstream assets & other corporate businesses/functions of Shell. The TAO teams are located across 4 locations: Chennai, Manila and Kuala Lumpur.

What we need from you

Technical Leadership & People Management:

  • Lead activities of operational process teams; ensuring transparency and controls for operational delivery of the 4 pillars

  • Sets priorities, develops the team, maintains the interface with asset representation and supports issue resolution within team and in partnership with Senior Team Lead and/or Operations Lead as needed.

  • Lead, motivate, and inspire immediate team to deliver exceptional results, sharing/replication of best practices.

  • Lead key projects and drive a continuous improvement culture within the team by increasing team productivity and efficiency year on year e.g., leaders standard work, daily huddles, ESSA.

  • Coach, develop and leads a team of 10-12 frontline staff and take a lead role in active development of approaches and processes for data and drawing management.

  • Manages HSSE performance of team, including delivery of activities / products that protect HSSE delivery within Assets.

  • Support competency development of the staff

  • Inspire and develop the staff throughout the team.

  • Create and foster a strong team spirit.

Operational Delivery

  • Ensure that the team delivers on time, with required quality control and continuous improvement.

  • Perform regular quality checks and actively monitor progress.

  • Maintain high staff utilization & productivity.

  • Ensure the teams are compliant with applicable process standards, guidelines, and applicable local requirements.

  • Support the recruitment and onboarding activities.

  • Develop and maintain work instructions, quality plans, training & marketing materials.

  • Ensure that the trained resources are effectively deployed & the KPIs & deliverables are closely monitored & improved.

  • Ensure that billing, time-writing, and expense claims are executed in a timely manner.

  • Collaborate effectively within TAO & other teams (AME, P&T, IT, FO and other teams).

Provide steer and direction

  • Provide clarity and direction to the team using GPA & business plans.

  • Coach staff and support their individual development plan (IDP).

  • Provide the technical steer to staff for assigned work stream(s).

  • Enable the usage of supporting technologies /IT tools.

  • Encourage the teams to have a clear asset centricity & delivery focus.

Support Account, Migration & Quality Management

  • Support the Deployment and Capability leads in managing various activities related to Accounts, Migrations, QA/QC.

  • Support the Process Excellence in various activities to develop technical skills of staff in area of the 4 pillar.

Ensure Compliance

  • Ensure that activities are executed in line with Shell’s policies and standards. (Data privacy/protection, HSSE&SP, DEP, AMS processes & others).

  • Support timely preparation of TORs for proven work including scoping, FTE estimation & QA/QC.


  • The role will be reporting to Operations Lead (OL), who in turn will be reporting to Operations Lead (OM) for respective AMS Bucket.

  • Manage complex, diversified projects requiring cross-discipline collaboration.

  • Take lead in delivering activities for the Asset related to all portfolios under the Asset

  • Manage stakeholders, namely various business partners in Downstream-Manufacturing, Integrated Gas & Renewables & Energy Solutions & Upstream assets & other corporate businesses/ functions as well as internal peers & Extended Leadership Teams.

Key Experiences and Qualifications:

  • University Degree (preferred) in relevant engineering discipline with 8 plus years of work experience in Maintenance, Production Operations & Engineering in Oil & Gas/ Petrochemicals, or any equivalent Industries.

  • Experience in leading a team in a virtual environment. A track record in building and sustaining team.

  • Experience of implementing change & continuous improvement projects.

  • Able to demonstrate in depth technical knowledge & required skill sets for the role (as per TAO competency framework).

  • Able to proactively manage stakeholder expectations and experience in working across different cultures.

  • Solid experience in Project management & Team Performance Management.

  • Knowledge in managing data using various CMMS tools, design and revision of P&ID. Knowledge in implementation of digital tools

  • Competitive applicants will have a proven track record of delivery in Asset and/or Project leadership.

  • The team leads needs to be a self-starter, taking initiatives and work without close supervision.

  • Due to multiple/conflicting priorities, candidate needs to be strong in prioritization, managing stakeholder expectations and be resilient under pressure.

  • Should be able to guide the team and steer them through the tough/demanding situations and able to contribute hands on.

  • Sound understanding of business / process workflow and having mature mindset to deal and behave under tough / challenging situations.

  • Passionately invest in coaching to enhance teams’ performance and capability for future roles. Hold honest performance conversations and intervene to address patterns of underperformance.

  • Keep the team highly motivated and energized. Take proactive and reactive measures in resolving Ethics & Compliance, ER / IR issues.

An Inclusive & Progressive Place to Work

  • To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.