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Customer Specialist with Dutch
Shell
This job is no longer accepting applications
See open jobs at Shell.See open jobs similar to "Customer Specialist with Dutch" Mass Technology Leadership Council.Responsibilities:
This job sits across the Deal Management and Order to Cash journeys forming a critical part of the Customer Fulfillment Cycle. Key business serviced is Fleet Solutions. These activities cover all customer levels including Key Accounts and Platinum Customers. The broad accountability of this role is to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This means being a single focal point for our customer, as well as caring for our customers.
This role may focus on some or all the accountabilities below, depending on the respective businesses size and complexity:
Deal Management:
Bid and Tender
Contract Management
Pricing
Master Data Set-up and Amend
Data Integrity Management
Enforcing company’s policy and contracts
Ensuring compliance (including but not limited to: Data privacy, trade compliance, SDS)
Troubleshooting
Order to Cash:
Order Management
Touchless Support and Set-up
Dispute Management
Credit Management
General Inquiries and Feedback
Meeting and/or managing customer’s expectations
Ensuring invoices are correct and paid on time
Building strong relationships and creating partners (customers) for life
Getting as much information and notes as necessary to understand customer’s issues and to drive resolution and improvements
Skill Experience and attitude:
Dutch Language Proficiency min. C1
French Language would be an asset
Bachelor degree preferred (Business related major) or equivalent experience
Previous experience in Customer service or operations
Possesing a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs
Demonstrated communication and relationship building skills
Demonstrating a willingness to be coached, showing an openness to feedback and performance improvement opportunities
Experience in Microsoft Office; GSAP/ H3 experience preferred
What we offer:
Flexible working hours & hybrid set-up
Complex medical care and individual life insurance
Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car parking space
Improved accessibility of office and sanitary facilities
Attractive salary package
Shell Card for fuel discount
MultiSport Card (12 sports sections)
Vouchers for cultural and free time activities
If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply!
This job is no longer accepting applications
See open jobs at Shell.See open jobs similar to "Customer Specialist with Dutch" Mass Technology Leadership Council.