Customer Specialist with Dutch

Shell

Shell

Customer Service
Kraków, Poland
Posted on Thursday, June 20, 2024

Responsibilities:

This job sits across the Deal Management and Order to Cash journeys forming a critical part of the Customer Fulfillment Cycle. Key business serviced is Fleet Solutions. These activities cover all customer levels including Key Accounts and Platinum Customers. The broad accountability of this role is to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This means being a single focal point for our customer, as well as caring for our customers.

This role may focus on some or all the accountabilities below, depending on the respective businesses size and complexity:

Deal Management:

  • Bid and Tender

  • Contract Management

  • Pricing

  • Master Data Set-up and Amend

  • Data Integrity Management

  • Enforcing company’s policy and contracts

  • Ensuring compliance (including but not limited to: Data privacy, trade compliance, SDS)

  • Troubleshooting

Order to Cash:

  • Order Management

  • Touchless Support and Set-up

  • Dispute Management

  • Credit Management

  • General Inquiries and Feedback

  • Meeting and/or managing customer’s expectations

  • Ensuring invoices are correct and paid on time

  • Building strong relationships and creating partners (customers) for life

  • Getting as much information and notes as necessary to understand customer’s issues and to drive resolution and improvements

Skill Experience and attitude:

  • Dutch Language Proficiency min. C1

  • French Language would be an asset

  • Bachelor degree preferred (Business related major) or equivalent experience

  • Previous experience in Customer service or operations

  • Possesing a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs

  • Demonstrated communication and relationship building skills

  • Demonstrating a willingness to be coached, showing an openness to feedback and performance improvement opportunities

  • Experience in Microsoft Office; GSAP/ H3 experience preferred

What we offer:

  • Flexible working hours & hybrid set-up

  • Complex medical care and individual life insurance

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car parking space

  • Improved accessibility of office and sanitary facilities

  • Attractive salary package

  • Shell Card for fuel discount

  • MultiSport Card (12 sports sections)

  • Vouchers for cultural and free time activities

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply!