Claims Specialist in Logistics



Kraków, Poland
Posted on Thursday, June 27, 2024

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals, natural gas, electrical power, and CO2.

This particular role will be supporting the Trading and Supply business.

The key to becoming a successful Claims Specialist is to minimize the impact of cost claims and maximize the recovery of pursued claims.

We are looking for highly motivated people who are results-driven, work resiliently under pressure, and can demonstrate a passion for getting the best deal for Shell.

Commerciality, curiosity, attention to detail, and problems all come naturally to our ideal candidate.

If you have a track record proving that you are a quick learner, a good communicator, and strong at building relationships with your stakeholders - then we are looking for you.

In our team, you will:

  • Investigate the events of crude oil (or related products) claims and check the contractual agreement around costs.

  • Prepare product quantity, quality, and freight claims with third parties and stakeholders to maximize income while reducing costs paid out to prevent exposure for Shell.

  • Ensure timely recovery of claims and correct reflection of financial implications in trading systems.

  • Co-operate with global stakeholders (such as Oil Traders, Commercial Operators, Inspection companies, Legal team, Product Quality team, etc).

  • Negotiate claims to deliver value and retain profit.

  • Prepare monthly/quarterly reports and trend analyses.

  • Manage and monitor the sanctions process according to Compliance requirements.

  • Actively seek Continuous Improvement opportunities to save time and money and enable you to effectively shape your work.

  • Take responsibility for safety, compliance, and audit readiness.


  • University Degree level or equivalent work experience.

  • Exposure to working with global stakeholders and counterparties via remote communication.

  • Evidence of ability to identify the root cause of problems and generate/support creative solutions to those problems.

  • Inquiring and strong analytical skills to understand every detail of an Oil deal, its execution, and the technicalities around the operation.

  • Microsoft Excel skills at medium level.

  • Ability to read and interpret legal language would be an asset.

  • Experience in the industry, particularly in Marine/Terminal Operations, Oil Loss Claims, Quality claims, Refinery and Terminal Logistics, and/or Trading Contracts would be an advantage.

If you don't see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply!