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Academic and Transfer Counselor
Category: Science, Technology, Engineering and Mathematics (STEM)
Department: STEM
Locations: Springfield, MA
Posted: May 8, 2023
Closes: Open Until Filled
Type: Full-time
Position ID: 162172
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About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

The STCC Science, Technology, Engineering, and Math (STEM) division is seeking a STEM Academic and Transfer Counselor (Title V Grant), to improve enrollment, retention, transfer, persistence, financial literacy and career exploration for its Latinx and  low income populations.

The Academic and Transfer Counselor will work closely with students who have been accepted to STEM fields at STCC and will serve as the student's first point of contact upon acceptance to the college. Additionally, during the academic year, this position will maintain a student advisee caseload and oversee all advising services to ensure optimal academic success. This position is responsible for researching and implementing best practices; collecting and analyzing student success data; program reporting; planning, leading, and evaluating individual and group advising, career or transfer events, and enrichment activities to ensure every program participant is provided with individualized support and with proactive career, academic, and transfer counseling. The candidate will be located primarily in the STEM Center and needs be flexible and adaptable with availability in the academic advising center as well.

The STEM Academic and Transfer Counselor will collaborate with the professional advisors in both the Academic Advising & Transfer Center and TRIO SSS to help ensure successful registration of program participants.

Responsibilities (Include but not limited to):

  • Provide information, assistance, and guidance to current and prospective STEM  program participants regarding college programs, financial services, program intake processes, student support services, and advising processes such as course registration and transfer.
  • Register STEM program participants for courses in accordance with their degree program.
  • Build an academic plan for STEM participants according to their degree program.
  • Advise STEM students on their academic plan, course registration and graduation requirements.
  • Work with STEM students uncertain about their major/career pathway to clarify their interests and map out an appropriate academic plan.
  • Track graduation/transfer dates. Maintain files and records.
  • Advise STEM students with changes in major or degree programs based on interest, transferability and academic success.
  • Initiate communication and engage in ongoing outreach with STEM  students via phone, text, e-mail, and one-on-one contacts to maintain and establish relationships for the purpose of retaining student population.
  • Monitor and provide outreach using the Early Alert system. Provide academic solutions and guidance.
  • Contact upcoming STEM graduates to schedule transfer consultations each semester.
  • Meet with STEM students to discuss potential careers and provide information on senior institutions that offer programs with appropriate preparation for intended career(s.) Assist students in utilizing online resources to access transfer and financial aid information.
  • Conduct career exploration activities including STEM demos with high school students and undecided STCC students.
  • Work with the STEM center on advising and retention events.
  • Coordinate college visits on a regular basis so that prospective students can see STCC's STEM programs in action.
  • Maintain a transfer library with current information from transfer schools.
  • Offer program participants solutions to overcome barriers to retention and/or registration.
  • Promote the use of college-wide systems by guiding program participants through processes such as registration, payments, financial aid tracking status and student academic statuses;
  • Resolve participant challenges by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to aid with persistence; escalating unresolved problems.
  • Develop, assess and facilitate co-curricular programming including leadership, social, and educational programs
  • Must be flexible and willing to assist during peak times of registration rotating between in-person and electronic customer service duties.
  • Anticipate and meet all program participant needs accurately, professionally and with a commitment to student satisfaction.
  • Provide appropriate academic and non-academic referrals to ensure needs of participants are met.
  • Participate in professional development activities, and on college committees as assigned.
  • Work closely with the Activities Director to ensure required grant activities are being met.
  • Work closely with the Academic Advising & Transfer Center in a Liaison capacity, communicating changes and updates to programs in the STEM School.
  • Work out of the STEM center with availability in the academic advising center as needed. Actively participate in academic advising activities.
  • Flexibility with working space as upgrades will be made throughout the five year grant.
  • Adaptable and able to work in an open concept/cubicle style environment.
  • Serve as liaison to the STEM Division to ensure consistency in advising practices and collaboration on STEM initiatives.


  • Master's degree in Education, Counseling, Psychology or closely related field; with three (3) years experience and/or training involving college admissions, academic advisement, career development, or program/project management; or an equivalent combination of education, training, and experience.
  • Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
  • Experience successfully planning, executing, and evaluating programs and initiatives.
  • Excellent written and verbal communication skills required.
  • Commitment to providing excellent customer service.
  • Creative problem-solving abilities.

Preferred Qualifications:

  • Master's Degree in Student Affairs or related field
  • Ellucian Student Information Systems experience preferred.
  • Experience working in community college.
  • Bilingual or Bicultural (Spanish and English).
  • Experience working with and supporting a culturally diverse population in a Hispanic-Serving Institution.


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position

Additional Information:

Salary: Starting salary $59,244

Benefits: Yes

Union: MCCC

Grant Funded: Yes

Closing Date: Open Until Filled 

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All applicants must apply online at by submitting a cover letter**, resume and three (3) professional references.

**Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.  


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.



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