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Program Specialist, Workforce Development
Category: Other
Department: Workforce Development
Locations: Springfield, MA
Posted: Oct 31, 2023
Closes: Open Until Filled
Type: PT No Benefits
Position ID: 169384
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About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

The program specialist provides support with program implementation, recruitment, intake, persistence, and transition to ensure that students are ready to successfully start and complete the workforce training program.  

Reports to: Director of Operations 

Job Responsibilities:

  • Supports student enrollment, success, and transition
  • Connect with prospective students to determine eligibility, complete pre-assessment, determine readiness to participate, identify academic support needed, and make sure that the students complete necessary documentation (including health compliance) prior to the start of the program
  • Collaborate with the Authorized Testing Center to ensure students are registered for pre-assessments and certification exam
  • Collaborate with the instructors to support participants with job readiness and preparation of resumes and cover letters, interviewing techniques, mock interviews, job search information, job fairs, and other career-related activities
  • Conducts course opening and closing procedures.
  • Conduct whole group workshops and meet one-to-one with students as needed to address barriers to education and employment.
  • Supports the coordination of students' clinical experience and wrap around services.
  • Collaborate with our employer partners to support the placement and tracking of students
  • Follow up with participants to ensure they are registered to take the certification exam
  • Conduct exit interviews and follow-up calls to track post-secondary education and employment and provide support to students as needed
  • Provide information on program(s), answers questions in person/virtually/phone, follows up with phone calls and responds to emails
  • Collect, track, and report data on student progress and program/grant outcomes
  • Support with implementation and tracking of Youth Academy participants (concurrent programming for children of class participants)
  • Other duties as assigned.



  • Associate Degree (Bachelor's Degree preferred).
  • Ability to think critically and creatively to solve problems and improve programming, and manage tasks in a timely manner.
  • Proficient use of modern office practices, procedures, equipment, computer applications, including advanced knowledge and skilled in using Microsoft Office and/or Google Workspace applications .
  • Excellent verbal and written communication skills (Bilingual in English/Spanish preferred).
  • Interpersonal skills using tact, patience and courtesy.
  • Strong commitment to anti-racism, diversity, equity, and inclusion, and removing barriers to education.
  • Commitment to the Mission and values of STCC.


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary:  $33.00 per hour, up to 18.5 hours per week for 30 weeks.  Work schedule, evenings and weekends.  Occasional required travel on behalf of the College. 
Benefits:  No
Union:  Non-Union
Grant Funded: Yes
Closing Date: Open Until Filled 

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.  

**Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.  


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.



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