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Clerk III, Office of Disability Services
Category: Office/Clerical Support
Department: Office of Disability Services
Locations: Springfield, MA
Posted: Nov 8, 2023
Closes: Open Until Filled
Type: Full-time
Position ID: 169670
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About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

This position provides clerical services to the Office of Disability Services which includes but is not limited to; receptionist duties, general office functioning, data collection, entry and reporting as well as fiscal and budgetary support. The Clerk III will support Assistive Technology Lab activities, schedule appointments and provide customer service in person, via email and on the phone. They will assist students seeking accommodations with appropriate paperwork and guidance for registration. They will serve as the first point of contact for the office and be prepared to answer questions from school districts, prospective students as well as current students, faculty, staff and stakeholders.

SUPERVISION RECEIVED: Reports to Director of Compliance

SUPERVISION EXERCISED: May supervise work study students.


General Office Support:

  • Serve as receptionist greeting visitors, replying to emails, telephone calls and providing information to current and prospective students seeking accommodations.
  • Prepare correspondence, schedule meetings, track information from the dropbox, databases and office files for in-person and virtual services.
  • Schedule appointments for students with the appropriate ODS counselor or specialist once proper documentation is received.
  • Remind students of appointments and obligation to submit accommodation plans.
  • Create & maintain an Emergency Evacuation List for ODS students on campus each semester.
  • Support training, supervising and monitoring work-study students.
  • Assist with Spanish translation when documents or appointments are conducted in Spanish by translating if bilingual, or securing translation support.
  • Assist the Accommodations Specialist with identifying and scheduling interpreters.
  • Support the Assistive Technology (AT) Specialist with:
    • Scheduling testing appointments, monitoring and/or processing exam results.
    • Scanning written materials, updating the electronic library.
    • Conducting student groups/individual sessions on use of AT products or software.
  • Maintain and order office supplies, ensure office copiers and equipment are functioning properly.
  • Provide assistance to ODS team on use of software and programs such as Microsoft Office 365.
  • Promote ODS services at STCC activities/events as requested by ODS team and approved by the Director of Compliance.
  • Maintain the ODS website and publications and update as necessary.

Data Collection, Entry and Reporting: 

  • Collect, maintain and track documentation of ODS services provided.
  • Update counselor and specialist logs of student contact on a weekly basis.
  • Scan department paperwork into Perceptive Content and link paperwork on same system.
  • Run queries and maintain monthly and/or quarterly reports for the office as required.

Fiscal Support Management:

  • Support Assistive Technology Specialist with AT Lab inventory, purchases and use.
  • Assist Accommodations Specialist with submitting interpreter invoices for payment.
  • Create and maintain an inventory of office supplies, determine ODS usage and order supplies as needed.
  • Monitor ODS budget expenses, encumbrances, balances and receipts.
  • Assist the Director of Compliance with annual budget preparation.


  • High school diploma (Associates degree or higher is preferred).
  • Two (2) years of full time or equivalent part-time in office setting and procedures.
  • Strong computer, data collection, data entry and reporting skills.
  • Excellent oral, written and customer service skills.
  • Organized, self-motivated and able to multi-task and prioritize work.
  • Ability to maintain strict confidentiality of all student records.
  • Professional, dependable and a team player.
  • Experience and appreciation for diverse and inclusive community.
  • Bilingual/Multilingual-Spanish speaking and writing is preferred.


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.


Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information.

Additional Information:

Salary:  $1,520.68 Biweekly Rate (Grade 11, Step 1)
Benefits:  Yes
Union:  AFSCME
Grant Funded:  No
Closing Date: Open Until Filled 

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

All available positions are located at: which applicants must apply online by submitting a cover letter**, resume and three (3) professional references.  

**Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's for Affirmative Action and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Springfield Technical Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.  


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.



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